Gadgets work in preview, not on display

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
What would cause a gadget to stop working on a display?  We have two C110 media players and the weather widget isn't showing, nor are the RSS feeds being displayed.  And I even had the player reboot, and reset the player.  This works fine in the browser preview on my computer.
http://preview.risevision.com/Viewer.html?type=presentation&id=910ee51c-14c3-49e8-9e0f-f7ff503ae...
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QT Signage

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Posted 4 years ago

  • 1
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Neal

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I've asked Cenique to chime in here to help with your question.

Thanks.
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Cenique USA

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Hello,

Both the Rise Vision Weather Widget and RSS Gadget run properly on Cenique media players. We have an FAQ on the configuration settings of the Weather Widget, as the Address field must be set to 'Custom Address'. Please see this FAQ on our support site.

Please send us an email at support@cenique.com with the 'RSS URL' and which 'Layout' is selected and we can assist you with that as well.
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QT Signage

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We found our problem.  Cenique was supporting us and confirming everything was setup properly.  
The problem was the wifi configuration.  If we didn't use wifi, everything worked fine.  But our wifi had a good signal strength and 64mb speed.  It turns out that our IT staff had limited the bandwidth on android devices to avoid people from using all the bandwidth on there cell phones.  

Problem solved!  Great support from Cenique!