full presentation not displaying

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I purchased an android media box MXQ Pro. Created presentation, created display, created schedule. I attempted to use Scott's Rise Vision App but for some reason I could not get the display to connect.

I ended up installing Cenique and was able to connect the display and the presentation began displaying. However,only 2/3 of the display shows even though inside the presentation its 100% showing. 1/3 of the right side is cut off. Ive checked to make sure all resolutions were the same and it appears they are. The one thing I notice is that inside the rise vision display settings on the risevision website, the resolution states 1280x720 while the app says 1080p and my presentation says 1920x1080 Wide. Ive changed this setting to everything imaginable with no luck.

Any ideas what may be causing this? I bet its something simple but after racking my brain for hours and not finding anything in the forums, I figured I would ask.

Thanks!
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Rick Robinson

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Posted 3 years ago

  • 1
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Rick Robinson

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I figured this out, tv was only 720p. Matched resolutions and redesigned display using 720.
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Robb, Official Rep

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Glad to hear it Rick!