freeze

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  • Updated 1 year ago
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Our Raspberry PI 3's freeze when displaying our content after less than 24 hours. They just hang up on whatever slide they were last on and they lose connection to the risevision web-app. we are displaying PNG images and rss feeds at 1920 by 1080. Can anyone reccomend a solution?
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Gavin Gray

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Posted 1 year ago

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Tyler Wight, Official Rep

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Hi Gavin,

Can you confirm if these Raspberry PI 3's had Rise Vision installed off a fresh Rasbian image? If not that would be my first recommendation. You should also be sure that you are using the newest player, you can find a download for that here:
https://help.risevision.com/hc/en-us/articles/115001872303-Install-Rise-Player-on-Pi

If you are still seeing issues, can you try running some different content on one and see if that freezes them as well?