FireTV stick stuck at animation loading screen

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I'm a new Rise Vision user. I have my content stored on the Rise Vision storage server and was able to successfully get a test presentation to work on a display in my office using a FireTV stick on a HD TV. FireTV stick is running 5.2.10 and the My Rise Player is version 5.5. Now, when I try to test a new presentation, all that I get on my TV is  the animation loading screen (grey screen with a rotating circle of dots in the middle of it. I have factory reset my FireTV stick and reinstalled the player. Here's a link to a preview of the small test presentation I am currently trying to use;
http://preview.risevision.com/?type=presentation&id=192bb479-11ae-4e92-b37c-cf3291bd09f9
It's just strange that it was working and now isn't. I thought it might be a network issue but I was able to re-install the app as well as the FireTv stick is showing no problems with the network. I am not overly technical but know a little. 
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Ross Jeffries

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Posted 2 years ago

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HSuarez

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Hi Ross,
I answered via the support channel on the website. It looks like the animation loading screen is due to a presentation not scheduled in. Thanks!