Financial Table Gadget not displaying symbol logo's, price change info, etc. Cenique C410

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Is this a limitation of the player (c410)?  Help!!!???!!!
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John Bagnal

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  • Confused

Posted 4 years ago

  • 1
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Neal

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Hi John,

Just to confirm, have you set the Gadget to show these columns? By default, it will show one column which will contain the Instrument. If you're seeing this in a Preview, but not on a Display, can you check that the Presentation is published?

Thanks.
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John Bagnal

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Yes the columns in question are set to show, and the presentation has been published. Whats strange is the Symbol Name shows up and the Current Price show, yet the Yield Change and Logo do not.  
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Neal

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John,

Can you let us know which symbols you're using that aren't showing the full information?

Its possible that the logo for a particular stock doesn't exist in our system. If this is the case, it will show the stock name of what you've selected.

Thanks.
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John Bagnal

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AA.N, AXP.N, BA.N, BAC.N, CAT.N, CSCO.O, CVX.N ,DD.N, DIS.N, GE.N, HD.N, HPQ.N, IBM.N, INTC.O, JNJ.N, JPM.N, KO.N, KRFT.O, MCD.N, MMM.N, MRK.N, MSFT.O, PFE.N, PG.N, T.N, TRV.N, UTX.N, VZ.N, WMT.N, XOM.N

All of which display fine in chrome btw. No obscure stocks used. 

Presentation here... http://preview.risevision.com/Viewer.html?type=presentation&id=69eca9b5-2eae-4063-9759-697c8667c...
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John Bagnal

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Status?
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Neal

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John,

I've asked Cenique to chip in to see what they can find out.

Thanks.
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Cenique USA

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Hello John,

I have recently tested the Financial Table Gadget with our new Rise Player release and it was working fine, but I will need to test these specific fields. I'll test the Yield Change and Logo items.
Please email us at support@cenique.com if you have any other questions.

Thanks!
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John Bagnal

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Thanks so much guys! Let me know what you find, and on a side not, what release are you using? Maybe that is my problem? How do I update if needed?
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Cenique USA

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Hello John,

All the fields in the Financial Table are displaying properly (17 fields display properly) on the Cenique media players, except the Logo and  'Yield Change' fields. I noticed in the Rise Preview Mode, that the 'Yield Change' field is also not displaying correctly. 

I will escalate this to our engineering team, and if you would like an update on this, please create a support ticket by emailing us at support@cenique.com.

Thanks
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Cenique USA

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John, 

I am testing on our most recent Rise Player release V2.8.5. Contact us at support@cenique.com for updates.
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John Bagnal

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Email sent, thank you.