File changed in Storage, but not updating on player

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  • Updated 4 years ago
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I upload a video file twice a day that has the same name but different content in it.  The file shows that it is uploaded with a different Time Stamp on it in Storage.  But when I play the presentation in the player, it shows the old video from this morning.  Doesn't the player look at the Time Stamp for the Place Holder in the Presentation to know it changed  and to download and play the new file?
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Bryan Mullins

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Posted 4 years ago

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Blake Freeman, Official Rep

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Bryan,

Video files are cached and can take up to 24 hours to update.
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Bryan Mullins

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Is there anything to do to make it update sooner?  I have a "Today in History" video that is uploaded each morning and a local daily weather video uploaded.  If it takes 24 hours, then the video is already old.  Thank you for all your help.
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Bryan,

You can reboot the media player to clear your cache.
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Bryan Mullins

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I will have 90  Displays and they will upload the weather video from a TV station 3 times a day.  I se that  you can only ReStart Player on an automatic schedule once a day.  That works for one of the weather uploads but not the other two.  Any other suggestions or do I need to just work with that limitation?
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Bryan,

We do have a video folder widget coming out soon that may help with your issue. Stay tuned to the community for more details and announcements.