Feedback for the new Editor

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Hi Alan,

All of our presentations are about 99% images with transition effects. No gadgets for news, weather, or anything else.

Using many overlays and well timed images let's us achieve the same results as big company's like McD's, TimHortons, BurgerKing, etc.

Now we will have to redo everything!?

I am relieved that our company made the business decision to keep most of our clients on another system as this would have been devastating. We have been evaluating Rise for the past two years and waiting for the platform to mature in regard to mass use, features we require and certain functionality.


  • This new editor adds a ton of work to make complex presentations. 

  • The viewable area to work in is way to small now. Almost impossible to work that way - full screen option until I work on a setting (then the side bar is back)?

  • The loss of the right click functionality is a huge disappointment. (another huge slowdown for quick edits)

  • Very annoying to have to scroll through all the gadgets in thumbnail form...just to add a simple image!

  • Where are the transitions?


Personally I'm disappointed, I think it is a step backward. 

Yes, more user friendly for the mass client base, but the power users will suffer.

I applaud Rise for trying to improve the items that are used, as there have been many setbacks over the past year with problems seen in the forum. So I agree with having stable offerings.

I would like to see Rise commit to a vision that once something new is implemented, that it will be supported/upheld in the future regardless of client use. (otherwise it perhaps should have never been - perhaps offer new items as beta for 3-6 months with risk of loss?). 

There should also be consideration for smooth transition of all the current client code - perhaps a tool?

I also hope the transitions are just delayed in the new editor. (could not find them!?). Simple as it may seem, we would not be able to use Rise with any clients if they were removed. "Transitions make the world go round!"

Thanks for listening.

Note: This conversation was created from a reply on: Content Deprecation.
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J Juno

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Posted 3 years ago

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Darius - PRODO.us, Champion

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This reply was created from a merged topic originally titled new Editor.

This:"Transitions make the world go round!" Although, currently they are missing transitions in the new editor's beta version, I believe they will come back at some point in the future... right RV? I fully agree on 'right click' functionality absence... it is just so natural now across different applications. Yet, I cannot agree with viewable area problem mentioned. With all the widgets you cannot see there much anyways. There is 'prieview' option available. What I do, I take preview tab and drag it to my 2nd monitor, set it to full screen and zoom out till it fits in the viewport. Later it is just clicking 'refresh' icon for updates. Not so elegant, but it works just fine, and in these days, with these computers, everyone must have at least 2 monitors connected to a single video card.

Note: This conversation was created from a reply on: Content Deprecation.
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Byron, Keener

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Hi J Juno,

Sorry to hear you think we have stepped backwards.

With regards to viewable area, are you using the expand and contract icon top left of the art board? And if so, that doesn't solve it I take it?

Understood re. quick access to images, and other common items, this is noted in our backlog.

Okay re. right click. I'm not sure this will be coming back because of support for tablet and mobile touch, but noted.

In terms of committing to maintaining product that isn't used. All code is a liability. The more you have the slower you go and the buggier your product becomes. It is very important that you take out just as much as you put in for just this reason. In other words if we committed to keeping features that aren't used you wouldn't be happy with the product within a few years. I wish I could tell you otherwise.

Agreed re. transition tools and transitions. Noted.

Thanks for the feedback!
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J Juno

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Hi Byron,

Yes, I use the expand option but the minute you click to edit a placeholder the right menu is brought back - obviously - that where the options are now located.  Guess I would prefer a pop-up window on the main art board.

Unfortunately, its just not user friendly for power users. Reminds me of Windows...as and admin you used to be able to just click and get to what you want, but with every new version of Windows trying to be "user friendly" they added 3 more steps/clicks and made it harder to get to what you were looking for. Great for a home user, nightmare for administrator.

----

Byron, I am a business person who has had to make difficult progressive decisions over the years for a few companies. I completely understand your comment for support. That is why I mentioned that perhaps new products should be labelled "beta" for a period of time that would let Rise deduce the use/benefit (while keeping clients aware that this item/gadget may not remain).

I want to tell you why I even brought it up....
We have stayed away from almost all gadgets on Rise to see if they would stand the test of reliability and time before committing our client base to your platform.
As you know I am constantly monitoring the forums and that is the only true way to know what is going on without finding out from clients and losing potential revenue due to unreliable service.

I believe there is a problem with the spreadsheet widget every week. I've seen problems with the image folder, video, blank/black screens and others on a regular basis in the forum. I spend the time to understand if it is just user problems, hardware related, Chrome issues, etc.

What I saw was the same as Rise - too much too fast and too hard to handle!

So I agree with Rise cutting back much of it's offerings and changing the focus to provide more stable and reliable items. It's the right decision!

Having said that, Rise should also realize the impact of those decisions on their clients and should prepare for helping to ease and assist their client base to new and preferred items.

Had our company moved our client base to RV and fully integrated two years ago (with the then current technology) this announcement would have been devastating and extremely costly for us.

A quick calculation... for us to convert our presentations to be compatible with the new editor, based on average amount of presentations per client and multiplied by all clients - then take in the extended time to create presentations the new way and average that time for all presentations.

Rough estimate: 2 employees * 8 Hrs * 5 days per week * salary = $1600/Wk (approx)
Estimated time would be 9 weeks of work = $14,400 (approx)

Essentially you get the picture. We would be looking at a loss of $14,000 due to the deprecation decision, in order to continue working with your software. A bad day indeed!

We have spent two years holding back and now have to meet and discuss our viability with Rise as our platform of choice. Do we sit back and wait two more years? Do we venture off to other avenues? 

I like Rise, but most especially the people behind the company. It's your commitment to your client community and the employees you have hired that do make the difference for me and make me want to continue with Rise. But lately, it feels that Rise is trying to grow too fast.

Thanks for getting back to me on my comments and do hope that perhaps we can find/implement ways to accommodate all users. 
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AdGators AdGators

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It's important to note that Rise Vision doesn't charge for their basic service...I understand your frustration and support your suggestions on the new beta-Editor...but don't understand the extra ridicule. Your decisions of how to use their product, hypothetically or not, is not Rise Vision's responsibility...when you sign up for their free service, you make the decision to ride on the open-source community from there. Please keep the topic more about the new beta-Editor's behavior/problems and less about your own companies goals.
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Byron, Keener

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J Juno, I'm not sure I follow your thought process. Are you saying you need to convert all of your presentations because we are deprecating the image item? Can you confirm the pain point as I take it you don't use other gadgets. Thanks
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Byron, Keener

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J Juno, AdGators, no worries here, all good points and all welcome. Some I will disagree with ;-), and if I do, you will be the first to hear. Thanks!
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Gartree High

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Hi everyone at Rise

I know this is still a beta and things may change but these are my views on what i think of it so far.

At this moment in time I think Rise is up there with the best digital signage companies. The school i work for used to use onelan which is out dated and was a pain. I looked at Xibo when looking to move away from onelan but decided that Rise was the digital signage i wanted.

Back to the review of the new editor. In my honest opnion this is a very backward step. Yes it looks a lot cleaner and the UI is nicer to use for a non technical person but we are now lacking the core features. 

1. Transitions have gone and this was a major reason i used Rise as moving from one piece of content to the other is not "bland" 

2. Right click has also gone. The ease of updating and adding content using this feature was what i liked and now to add pictures and videos i have to use the gadget which adds more time on to updating screens.

3. I do most of my designs on a macbook pro and now i only get 3/4 of a screen to design on as we have got the sidebar as we have lost the right click button.

4. I am going to have to take time out of my work schedule to re do some presentations as i use the image and video widget which are getting removed. 

At the moment these are my current thoughts about the new editor. I think personally this is a major step back for everyone and I cant see why it needs to change so drastically. If i am comparing this to anything it reminds me of going from windows 7 to windows 8. Windows 7 just worked where as windows 8 did not but looked better.

I am happy to help with any beta but i hate to say it but this is a backwards step and i may have to re evaluate our digital signage if the new editor is adopted

Thanks
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Byron, Keener

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Hi Gartree, thanks for the feedback, quick recap:

- need transitions
- like right click
- not enough art board real estate

And when you say you use the image and video widget I think you mean you use the image and video item from the add content drop down. Do I have that right?

Windows 8 huh. Woah that is harsh ;-). I'm listening and we're working on it. Thanks!
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Gartree High

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Hi Byron

Yes that is correct. Yes also meant the image and video item.

Thanks
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Byron, Keener

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Thanks Gartree,

Should I add to your punchlist auto convert from from item (image and video) to widget? Does that make sense? Thanks!
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AdGators AdGators

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Hi Byron,
Here is what I've put together so far...

-Adding the clock and headline news, configuration of each widget doesn’t work

-GUI Improvement: Add a "top 5 most used Widgets" (by user) section at the top of the Content window, maybe make it smaller text only shortcuts.

-GUI Improvement: Extra click into Properties/Playerlist not needed, add shortcuts similar to attached image


The left interface is interesting, it takes the drag and drop GUI away and adds a more mobile friendly interface for shuffling through already built presentations. I can see some positive use for this, especially if a Widget is designed nicely. I would suggest fixing your left sidebar's interface size when the browser window is zoomed out to 50%-67% area. I found that working at 50% zoom level worked well with the new beta-Editor...at this zoom level I was reminded of the old-Editor. Test this though, as some of the items on the left hand of the screen didn't scale properly at 50%. I know with the old Editor it was near impossible for me to work on scheduling from my phone, but with this new design it should be easy to re-schedule or remove content from a placeholder.

When clicking back and forth between placeholders on the Design page, the Ordering isn't respected. If I have a 400x400 presentation on top of a 1920x1080 image, clicking between the two, once the image is selected the presentation is impossible to select unless through the side panel interface. In the old-Editor, the placeholder order was respected in this manner.

Change sucks, but it's necessary...it's awesome that Rise Vision is so receptive to it's community members. Thanks for your constant struggle to keep an excellent product up to speed.

Joe Kirchner

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J Juno

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Joe the Properties & Playlist suggestion (as per photo) is a great idea.
Darius had mentioned having arrows to move placeholders and apply the z-index to the position in the tree (another good idea).

Byron, perhaps both ideas could be incorporated in the same menu view as per Joe's photo? It would make working with the new editor better.
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Darius - PRODO.us, Champion

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Thank you J Juno!
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Darius - PRODO.us, Champion

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Not asking, but that would be real 'spaceage' drag & drop ordering as in Joomla (could save some space for other items)
(Edited)
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Byron, Keener

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Got it. Thanks
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Byron, Keener

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Joe, now that is feedback that I can get my teeth into. Many many thanks!

The news and clock gadgets won't show as they are still gadgets. Only widgets work in the new editor. The Clock Gadget is being converted to a Widget and we are still thinking through the plan for News. 

One thing to be clear on is that the old editor is not going away anytime soon. There are gadgets that it uses that we will be deprecating but the editor will remain running the foreseeable future.

Ordering issue is a bug, will get on that right away.

Team is currently in a sprint for the week ending on Thursday. I will review with them this week and see how much of this we can address. All great points. Once again thank you!

Byron
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RV News

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It would be great to be able to set transition effects between each playlist item in a presentation.
(Edited)
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Byron, Keener

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To confirm RV News, do you mean between Playlist Items? Thanks!
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RV News

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Yes :)
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Gartree High

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Just a couple of questions

1. Why the update to the designer or what are the benefits of moving to the the new designer?

2. I know we are losing the video and image item  and some widgets like bulletin and the photo one. Are you removing these but replacing them with new widgets and can we expect any new widgets to come to the store?

3. I have got a bog standard design which is just our custom design with no widgets or content just the placeholders as backgrounds. Will it matter if i test this one in the new editor or will i have to do the design again so its all new?

Thanks
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Byron, Keener

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Hi Gartree,

Why the change? Number 1 complaint is our Editor UI sucks, it isn't responsive (doesn't work on mobile or tablet), it is written with Google Web Toolkit, we are using AngularJS now, it doesn't use our continuous deployment and test coverage frameworks that our newer systems use, and I could go on...

The video and image item have been replaced with video and image widget. We are focussed on on improving those now. At this point we have no plans to introduce a bulletin or photo replacement and there are new widgets coming from 3rd parties.

Your bog standard design should be fine in the new editor. Let me know if you have any issues.

Thanks
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Found two bugs in the new editor.

If i go to add content to a playlist it loads all the content. However it does not, i wanted the image widget and could not see it. However when i searched for it in the search bar it appeared but when the full list is displayed it is not there.

2nd bug is lets say if i rename a placeholder and it has content in that placeholder it duplicates the placeholder instead of just renaming it

Thanks
(Edited)
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Byron, Keener

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Thanks Gartree!
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XMedia Dubai

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how to delete a placeholder in the new UI? there is one delete button visible, but it deletes the whole presentation.

regards
prakash
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Byron, Keener

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Hi Prakash, not completed as of yet but will be there shortly. Thanks!
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DtheGreek

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Not sure if I'm thinking of something else but I see delete options for individual placeholders on the left where the placeholders are listed.
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Byron, Keener

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Right DtheGreek but we will also be adding a button to the settings to make it easier to find. Thanks
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Carl Schultz

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Is there a tool available which will list out all the widgets and gadgets that I am using (and where they are) that are deprecated?

I note that the gadgets I seem to use the most are "text scroller", and "news/rss feeds".  Assuming these are essentially base components of any digital signage system, what is available to replace the functionality?
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Alan Clayton, Official Rep

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Hi Carl, the easiest way to check if a Presentation is using a deprecated gadget is to open it up in our new Editor (https://editor.risevision.com). A warning will appear if the Presentation contains a deprecated gadget.

We are going to be converting our RSS Gadget to a Widget, but do not have plans for the Text Scroller. Can you take a look at the topic here that covers scrolling content using HTML and let me know what you think? 
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Carl Schultz

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Alan,

When deprecating a feature, I recommend you guys design a better way to identify the deprecated feature's usage rather than opening up presentations one by one.  The current 'solution' is inelegant and not really a solution.  Perhaps in the list of presentations you could just add a red X to indicate a problem?

With regards to the text scroller... Perhaps I don't represent your normal user.  I do not grok HTML; that's why I prefer to use gadgets and widgets.  To that extent, I don't think much of the HTML examples and the additional user requirements they impose.  Once I'm done with the evaluation period, this project will get turned over to non-technical personnel for ongoing use.  They definitely will not be able to use HTML at the native level.

As text scrolling is sort of part and parcel to digital signage (do you watch TV?), at least in my experience, I would strongly encourage you guys to develop a text scrolling widget.  In the meantime, I will eliminate my use of the text scrolling gadget.

I do appreciate you getting back to me and offering a work-around.  I realize that my refusing to use the work-around is on me, not on you.  :D

Regards,
Carl
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Darius - PRODO.us, Champion

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I am gonna side with Carl on this. I can add scrolled text with HTML, you can, but there will be a lot of people who cannot. That whole HTML think sure is nice, but it is not user friendly at all. Honestly, I was surprised this morning when Alan said that text scroller will be removed because this is not the answer I received the last week. I have a couple of templates with scroller, which means I am gonna have to get rid of them because template with custom HTML makes no sense for regular Joe who wants to manage his own little digital display at his own little pub.
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Gartree High

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I also use the text scroller on most of our displays and would have no hope in teaching our other users HTML.
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Matthew Coughlin

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Hello Rise!
I love the new editor and I think that this is a step in the right direction for the UI. There is one thing that has bugged me and continues in the new editor. The size of your presentation cannot be scaled in the design area. In order to see my whole presentation at once (1920x1080) I need to zoom the browser out. This also makes the UI buttons very small which results in zooming the browser in and out all the time. I understand that there is a full screen button on the new UI but that still does not show the whole presentation in the design window. A scaling slider (think Adobe products) would be great.

Thanks for listening!

Matt
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Darius - PRODO.us, Champion

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Matt,
I am not sure why it is even bothering you because you cannot see much in the new editor... basically bunch of empty rectangles. You need to use preview to see what's in it. At work I am using separate monitor, where I keep preview window at all times and just keep refreshing it after I made updates to the presentation. At home I have only one monitor; therefore, I must switch between browser tabs... annoying, but manageable.
Honestly, in these days and with these computers only the 2 kinds of people do not use at least dual monitors for work :)