Failed to load resource: the server responded with a status of 401 (Token timed out)

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
We have a presentation that contains two placeholders.  One placeholder is an item collection of images.  The second placeholder is an embedded presentation which contains an item collection of images.  Sometime around midnight, the staff noticed that the content in the placeholders would go back and forth showing content and then not showing content.  At midnight there was a schedule that changed the presentation.  I suspect this is when the issue started.

I was able to remotely view the display this morning via VNC and it seems to be resolved now however there were a few errors showing on the console as follows:

Failed to load resource: the server responded with a status of 401 (Token timed out.) https://498.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=200AE5613707BBC2&gsessionid=VjpbsQDlI3c&prop=data&token=AHRlWrrvV5vzB2-WNZ-ruOzicn2HpCrznjNvcRBWdsv-NPRvxqIUoHeXt3G5w2w8SAEwkbNJIGNLaCumZf0BDKOHYUQjsml8p1CoAQiKPvRfjK5leDjdlBrScWQVqVJ1zLXPzoWwTrFZ&ec=%5B%22ci%3Aec%22%5D&SID=9D30C0DCC7F78939&RID=3705&AID=2384&zx=l64pladtw4rh&t=1

Failed to load resource: the server responded with a status of 401 (Token timed out.) https://887.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=09CDE1716F79DDC3&gsessionid=3ffD1NXfel4&prop=data&token=AHRlWrqp4kI3sNtgK2_jB-NTU-qRi2tWOjsnblZUfXGOO_AF8W169WKakd_6LGTk0MvZxB1vlPnpkJGBCbpZjxclhx2q2k7NLhRe5_cehGxC-FitnGj_xOidAVUrXdPgM6aA2IXd2h9T&ec=%5B%22ci%3Aec%22%5D&SID=4DF942F60FEB20E5&RID=31242&AID=2399&zx=8owl5cws8c5p&t=1

Failed to load resource: the server responded with a status of 400 (Unknown SID) https://623.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=C54C414964AAAA80&gsessionid=qrZ7c73TbDQ&prop=data&token=AHRlWrrdnUUio0yWWQMjWlGOfnKG1TU_m_9AFUUYACdrSVjiRxFBURok72uayr30aF0zha_xoeZsvAW_QX9zE5iDL3cD2zb9qxDHRK0R4N2AydcDdog-f87V2seczF2_FEFXERaMSHOr&ec=%5B%22ci%3Aec%22%5D&RID=rpc&SID=33D7948AB96F08FF&CI=0&AID=60&TYPE=xmlhttp&zx=c9blj9bfi9c3&t=1

Failed to load resource: the server responded with a status of 400 (Unknown SID) https://17.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=40B47C8564AAAA80&gsessionid=EjGvnk09IZk&prop=data&token=AHRlWrrdnUUio0yWWQMjWlGOfnKG1TU_m_9AFUUYACdrSVjiRxFBURok72uayr30aF0zha_xoeZsvAW_QX9zE5iDL3cD2zb9qxDHRK0R4N2AydcDdog-f87V2seczF2_FEFXERaMSHOr&ec=%5B%22ci%3Aec%22%5D&RID=rpc&SID=992297A16BFBAD12&CI=0&AID=83&TYPE=xmlhttp&zx=dkovzlkh1cor&t=1

Failed to load resource: the server responded with a status of 400 (Unknown SID) https://807.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=201A863164AAAA80&gsessionid=hGJme32JHho&prop=data&token=AHRlWrrdnUUio0yWWQMjWlGOfnKG1TU_m_9AFUUYACdrSVjiRxFBURok72uayr30aF0zha_xoeZsvAW_QX9zE5iDL3cD2zb9qxDHRK0R4N2AydcDdog-f87V2seczF2_FEFXERaMSHOr&ec=%5B%22ci%3Aec%22%5D&RID=rpc&SID=70F80195B28B3C28&CI=0&AID=831&TYPE=xmlhttp&zx=kuo6kj3k2l7s&t=1

Failed to load resource: the server responded with a status of 401 (Token timed out.) https://764.talkgadget.google.com/talkgadget/dch/bind?VER=8&clid=BF46B35164AAAA80&gsessionid=hNYMTA6KBEw&prop=data&token=AHRlWrrdnUUio0yWWQMjWlGOfnKG1TU_m_9AFUUYACdrSVjiRxFBURok72uayr30aF0zha_xoeZsvAW_QX9zE5iDL3cD2zb9qxDHRK0R4N2AydcDdog-f87V2seczF2_FEFXERaMSHOr&ec=%5B%22ci%3Aec%22%5D&SID=464B71EEF382A3E5&RID=27573&AID=1466&zx=ip7n9nx7apwt&t=1


What causes this error and how can we avoid it in the future?  We are using the Raspberry Pi player on this display. 
Photo of Rex Clark

Rex Clark

  • 616 Points 500 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Rex,

Is this a consistent problem? Rise Support was alerted to an outage with Google last night, but it didn't look like any of our services were impacted. These errors could be a result of that outage.
Photo of Rex Clark

Rex Clark

  • 616 Points 500 badge 2x thumb
This is the first time we have observed such behavior and received these errors.  It looks, however, as if the Google outage may have caused it.  
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Rex,

If this resurfaces please let us know!
Photo of Rex Clark

Rex Clark

  • 616 Points 500 badge 2x thumb
Absolutely!  Thank you.