Facebook widget is displaying a Product Not Authorized message after purchasing it

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
We purchased the Facebook widget and it displays a Product not Authorized message in the Preview screen.
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Rob Ehlert

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Hi Rob,

Thanks for reporting this, I'm going to take a look.
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Blake Freeman, Official Rep

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Rob,

I am seeing the same thing you are. I have a question in to one of my co-workers, but as it's getting later in the day, I'm not certain he'll respond.

You may want to email the developer of this Widget directly, info@smartplayds.com. I will also email them and alert them to this thread.
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Sophie Lane

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Hi Rob,
I am Sophie, from SMARTplayds. We are really sorry you're having trouble with our Widget. We will check it and come back to you as quick as we can.

Cheerio!
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Blake Freeman, Official Rep

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Rob,

My co-worker has informed me that at this time, the preview will show product not authorized even when subscribed. If you publish this presentation and assign it to a display, it will appear as anticipated.

Let me know if we can help further!
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Rob Ehlert

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Great, thanks for your help.
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Sophie Lane

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Rob,
We think we solved the issue. Please check and if you find any problem, send me an email to sophie@smartplayds.com