External images won't load

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
Hi,

I have a screen with a Cenique C610-player. In the schedule are a couple of presentations with images. That images are loaded with the image-widget by an external url.

But... the images won't load :(. ‘Please wait while your image is downloaded.’ is constantly showing on the position of the images. 

A couple of strange things:
- It worked before, and nothing has changed on the setup.
- Every presentation has the same background, a image, loaded from the same server, which is working properly.
- I've tried a lot of things: enabling CORS on the server, used a different server (other hosting company, other backend), but nothing worked. According to the IT-manager on the location nothing is blocked by firewall.

Cenique won't help me because the images aren't stored in the Rise Storage. Is there somebody which had the same problem or somebody that knows a fix?

Thanks!

Jelle
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Jelle Seubring

  • 30 Points
  • desperate

Posted 1 year ago

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Robb, Official Rep

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Jelle,

Any chance you can try placing one of the images in Rise Storage and seeing if it shows? At least that way you can 100% confirm it is indeed server related. I'm not 100% certain what it could be, however that would be a good step in the right direction to confirm whether it is the Server, or some issue the device may be having with images.

Thanks!
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Jelle Seubring

  • 30 Points
In the Rise Storage the images will load. But I can't explain why the images on both servers are loading in the editor and not on the player...
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Robb, Official Rep

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Jelle,

Are there any security settings on the server that may prevent them from being shown? For example not allowing content to be shown in an iFrame? Placeholders in a Presentation are basically iFrames, so I wonder if it is not allowing them to be shown on the Display for that reason. If you can't figure it out, you may want to stick with Rise Storage. Thanks!
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Jelle Seubring

  • 60 Points
Hi Robb,
Sorry for the late reply, I tried some possible solutions as well. I've noticed something strange: images from the server which are used as background image work perfectly. When I use an image (also the same images as the backgrounds) in the image module: It won't work. So it's not on the server side I think?
Can you help me further with this strange problem?
Thanks!