Exiting Rise Player on Chromebox in Kiosk Mode

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  • Updated 3 years ago
  • Answered
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

To receive updates, make sure to subscribe to the Rise Vision Blog, or join the new Community and post questions.
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Am giving the new ASUS Chromebox a trial. Installed the Rise player and put it in kiosk mode as indicated in the installation instructions. Everything runs just fine; in fact it renders some elements of my presentation better than the pre-configured Intel NUC device.But how do I exit kiosk mode, if I want to get back to the Chromebox desktop? I've tried all manner of shortcuts found with a Google search, but so far no luck.
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David Brigner

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Posted 5 years ago

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Robb, Official Rep

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David,

That's great to hear about the ChromeBox!

The bummer part is once the Rise Vision Chrome App Player is running in Kiosk mode, the only way to get back to the OS is to wipe the machine out again. In fact, you'll notice when you check the box to "Permanently keep this device in kiosk mode", the confirmation box tells you that to get to the OS again, you will have to wipe it out.

So the short answer is you can't exit Kiosk mode, and if you want to get access to the OS and desktop, you'll have to wipe out the machine. These steps walk you through the process.

Let us know if you have any other questions. Thanks!
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Neal

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David,

On the Chrome OS devices I have here, when it initially boots up there is a short window of time where you can press CTRL+ALT+S to stop it from going into kiosk mode - it will then ask you to log in. I don't know if the key combination is different on the ASUS, but it will give you a prompt to press the keys.

Thanks.
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David Brigner

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Thanks, guys.

Neal, a guy from ASUS basically said the same thing, except when I used CTRL+ALT+S, I wasn't prompted with a login, but rather some sort of OS Version Check, with a "press spacebar to continue." Doing so put the device back in Dev mode, and reset it to factory defaults. Either I didn't get my keystrokes in at the right time, or there's a flaw or something in the release. ASUS support was stumped, and their engineers are reviewing it supposedly.

I'm trying to modify some aspects of the Chrome browser to get around some CSS override technical blocks that can't be gotten around with web presentations in an iframe (another post I have). So tell me, does the Rise Player for Chrome actually use the underlying Chrome browser, or is it totally self-contained? In other words, if I make changes to the behavior of the Chrome browser (i.e. Stylebot CSS edits), will those changes be reflected in the Player?

I'm really grasping at straws trying to make the web dashboards we're displaying usable...
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Neal

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It is using the Chrome browser. I have seen, at least with our 'native' Players (the ones built for specific operating systems), that due to the start up commands, not all custom settings set outside are remembered. I haven't tried it with the Chrome Player though.

Please let us know what ASUS discovers after their review.

Thanks.
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Paulus Van Horne

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Neal, which Chromebox brand have you tested this for? We have a number of HP Chromeboxes but Rise has no documentation on this maker...

thanks
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Neal

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We've tried Samsung and ASUS devices.
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Greg Johnson

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The trick with the Asus Chromeboxes is to NOT check the "Permanently Keep the Device in Kisok Mode".  If you don't check the box you will have a short window when it starts up to exit and get to the OS. There will be a little notice at the bottom of the screen with the keystrokes needed to exiting during boot (sorry just going by memory here so can't remember what you need to enter but it works).  Once the Chromebox loads Risevision you will not be able to exit no matter what keys you press.  
It acts exactly like regular kiosk mode with the exception that you have that small window during boot to exit and get to the OS.  Once we found this out we never check that box anymore and we haven't had any issues.