Error: Please wait while your video is downloaded

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  • Problem
  • Updated 2 years ago
  • Solved
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I have got Risevision running on a number of different computers, all running Windows 10 64bit, and I am hosting all my content on the Rise server.

However when I go to use the player, it is getting stuck on the background screen with the text 

"Please wait while your video is downloaded"

I have left the computers on for days on end in some locations and this hasn't fixed the issue.

Can anyone shed some light on what is causing this?

It was working perfectly about a month ago.
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Ricky Faesen Kloet

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  • Frustrated

Posted 2 years ago

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Robb, Official Rep

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Official Response
Hey everybody,

I wanted to notify everyone that the fix for this has been deployed, so please let us know if you continue to see this same issue after restarting your Displays!