error logging

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  • Updated 4 years ago
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We are having some ongoing problems with our Rise players and were wondering if Rise keeps any sort of log of player failures we could look at to try to discern a pattern rather than starting our own spreadsheet.
Thanks,

Brian
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Brian Dolge

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Posted 4 years ago

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Neal

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There are logs stored in the rvplayer folder (Installer, Player, Chromium - Chromium is on Linux only).

What type of problems are you encountering?  If certain content isn't showing you can open the developer's tools on the Display (pressing F12) and going to the console tab.  There may be errors related to what you're seeing there.

Thanks.