Error loading player no playable sources found

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
Getting this on most of my content but not all, both vids and images no longer play on the screens, there are still 4-5 images that do display but no vids at all.  I haven't changed a thing on these for months.  I do pay for and have an active subscription to Rise Vision Storage.  When i go into the properties of a vid and click the link it is active and does work fine within my browser.  Any ideas?
Photo of Scott Soderquist

Scott Soderquist

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Posted 2 years ago

  • 1
Photo of HSuarez


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Hi Scott,

A couple of things:

- In the Showroom Presentation, I've noticed that one of the items in the ph0 Placeholder (where the main content area is) has an item called Golden Power Pillow. It's currently a .jpg image but it's on the Video Item. Can you please check the presentations to ensure that the right item is being used for the right format? For example, images should be on the Image Widget, Video should be on the Video Widget. This may contribute to the issue of the content not playing.

- The other test is to move the current Content Items to the newer Video/Image Widgets. You can do so via going to the Placeholder > select Add > select Content > choose Image or Video Widget. Then test to see if you can view the content.

Let us know how you go,