Error Connecting to the internet playing from Cache - Ubuntu

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  • Updated 3 years ago
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  • (Edited)
OS is Ubuntu 14.04
RisePlayer 2016.03.09.10.00

Player runs fine with internet connectivity.  However, we are only allow to have internet connection from 12 am to 6am everyday.  During business hours, the player must be running from cache.  

The player would play about 3 to 4 hours from cache then stopped with the message error connecting to the internet.  

Once we put the internet connection back, it would start the player and run the presentation again.  
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EB Bradley

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Posted 3 years ago

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Blake Freeman, Official Rep

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EB Bradley,

What kind of content is contained within this presentation?
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Darius - PRODO.us, Champion

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Bradley, one of RV requirements is to have you devices connected to the Internet... this is how the system works. However, before I did test Windows device running RV with interactive multi-page content without connection. It actually worked fine for a day until the scheduled player restart time. I do not know what time your player is scheduled to restart (if any), but make sure it does this during the the 'up' time. If that did not fix you problem, then try Windows device instead. Another option would be open public WiFi or activate tethering from a hotspot if you have access to one. I believe (depends on a content of course) RV does not require that much data transferred.
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EB Bradley

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https://apps.risevision.com/editor/workspace/5b0eec0f-533d-4f95-ae87-7c7a19a0f06e/?cid=507b4b4c-d614...
all our contents are webm movies and still images in png format.

Our player is scheduled to reboot at 3am every morning during internet uptime. 
our bandwidth in very limited.  if we have the connection on during business hours, everyone complaints about slowness to our other applications.  This is the reason why we choose to have the connection on only at night so the system would update and cache accordingly.  
(Edited)
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Darius - PRODO.us, Champion

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For their size video files are not being saved in the cache, at least this is what I was told before. You system simply is not going to work as is. For video playback you need access to the Internet. It might work without videos, though.
(Edited)
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HSuarez

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Hi EB Bradley,
I queried a couple of Displays on your account that are on Ubuntu and noticed some error logging in from Rise Cache. The log should also be accessible on your machine by going to:

Home > rvplayer > Rise Cache and looking for RiseCache.log
Can you clear all items in RV cache (accessible from Home > rvplayer > RiseCache > cache), and restart the Display again with the Internet on. Run the full cycle of the schedule then go to the cache folder and you will notice that all items are downloaded in that folder. Disconnect the Display and the items should be playing from cache.

Let me know if you still have the error after the 3-4 hour timeframe.

Thanks,
Hannah

*Edited to show correct file paths
(Edited)
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EB Bradley

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These errors you mentioned, could it be from the time when there is no internet connectivity? 
What is the max time the player can run without internet?  
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Darius - PRODO.us, Champion

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Mine ran for 24h until the scheduled restart.
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HSuarez

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Hi,
I did a disconnection test for another OS (Win 7) and was able to keep content (image/video) running for a lot longer.

I've added my own test Display on Ubuntu using the same steps earlier which is to clear the RV cache, restart the Player and then confirm that the content is downloaded into cache. I'll disconnect this offline and see if I can recreate the error.

Another item that I had in mind also is to confirm network requirements - you can view the list here under Install Rise Player

Also to check - is the error message that you are seeing a Chrome frown face or is it the Chrome dinosaur?
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EB Bradley

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I started a test this morning at 8am.  So far the presentation continued to play.  It has been over 6 hrs and still going.  
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EB Bradley

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the player failed after 8hrs and 30min of playing without internet connection.  Big red X and the message an error occurred trying to connecto to the server.  Retry in xx sec
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HSuarez

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Hi EB
We generally recommend connectivity since it primarily functions as an online-first Player.
With the error message that you sent through, that error message appears if it's under a proxy, if there are any firewall blocks (the list of required resources is here under Install Rise Player), also if the player is having difficulties reaching out to the core platform. In this case, that would be when the Player is trying to reach out after being disconnected for that long.