Emergency Messages

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  • Updated 2 years ago
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In the older rise system I believe there was a feature where we could push a emergency message out and it overrides all other presentations currently on those displays. Is there a easy way to do this in the newer system without manually having to reschedule everything? Or the possibility of having the feature added in the future? Ideally we would just want to push an emergency message such as "FIRE" or "Meeting in conference room at 2pm" ect and then have it run for specified time such as 30 mins where it will expire and then revert back to the normal schedule.
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Entech Signs

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Posted 7 years ago

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Byron, Keener

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Hi Entech, unfortunately we haven't got much further with emergency alerts than where this last post left off http://gsfn.us/t/298rj. Could you take a read of it and add any thoughts that you might have on what's spec'd so far? And depending upon demand here in the forum I can try and move it up the priority list for you. Let me know. Thanks
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rcruse

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Byron,

Any updates to this thread from 3 years ago?

Thanks,
Robert
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Byron, Keener

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Hi rcruse, this has been implemented, check out http://help.risevision.com/#/user/alerts/enable-alerts Thanks!
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J Juno

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Hi Byron,

I think there is confusion between Rise and Users after reading this thread.

When I first started using Rise Vision I was interested in the "alert" idea, as it would meet a need for a client. Similar to the posts above, I have noted that what Rise envisions and what most users want are two different things.

In short, it would seem that the majority of Rise users want to be the alert system.

As mentioned in other posts, they want to display "free coffee" on all displays while overriding the current schedule. The alert is "free coffee".

I have a client that is a shopping mall. It wold be great if I could generate "alerts" for only his displays. For instance, if the fire alarm goes off, it would be great if I could access one page in Rise, choose any or all client displays, and send with a predetermined time on screen.

But also as noted above, it would be great at the office (14 floors of staff) to let them know there is free coffee and doughnuts right now.  (also an alert)

It's not something you plan for and want to take time to build schedules and video, etc...not to mention the long process of adding to displays. Let's face it, the doughnuts will be gone or stale before we are able to get the displays updated.

And let's all realize that "free coffee" is not an alert, but most rise users want alert control and not an external service for world events.

I think that Rise should make this a discussion/agenda item for consideration.

Last year in Ottawa, all buildings in the downtown core went into lock-down. Many people did not have access to Internet, radio or television and were not getting answers as to what was going on. All of our 15 buildings in the core have digital signage. Yes, that is worthy of a true "alert", but we needed to tell people about where to be in the building and what measures to follow (close blinds, keep away from windows, etc) and we needed to do it fast. Not your typical "alert" information, but still life safety.

We were able to take care of this just fine - although those buildings do not use Rise software - a competitor. It was a major reason for corporate to choose that company's solution.

Nonetheless, I am positive that you have hundreds of Rise clients that are just drooling over this feature.

I think that when people keep speaking about emergency messages and alerts, it is meant in a small environment. My synopsis.

I'll buy the coffee - keep an eye out for the alert!
(Edited)
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Blake Freeman, Official Rep

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J Juno,

Thanks for the well thought out request, you've made a strong argument for an alert feature implementation. As you're probably aware, the Rise platform is always evolving and changing to better suit the needs of our users. We appreciate feedback like yours to help us determine priorities and goals.

While alerts aren't "built in" to our platform, we do have the feature that Byron linked above. While you will need a 3rd party service to generate and send the CAP alerts, they will be displayed on all of your predetermined displays. The setup should be a one-time project. You will simply build an alert presentation, assign it to your displays, and link the CAP provider. There will be no need to build one time use presentations, or reassign displays over and over again. It works quite well, I definitely encourage you to look more closely at that option and give it a trial run.
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Byron, Keener

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Hi J Juno,

My apologies for the delay.

To echo Blake, I hear you and get it, working towards something like what you describe and I agree with your overview. Just juggling a lot of competing priorities so can't make any promises on timeline at this point. But I get it and will definitely work our way there.

And, if we are too slow you can always take the code and our public api's and add the feature and I am sure there are lots of other users who could use it, so would be a great product for the store.

Thanks!
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J Juno

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Thanks Byron for the follow up. I appreciate Blake's answer but was still left last night with the feeling that Rise did not quite "get it". I started thinking that I should have replaced the words alert and emergency with "info-flash" or something.

Your message is good news.
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Doro Wanger

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Any chance, this topic is still on the to do list for rise vision? I am facing the exact same challenge as J Juno. I need to display internal "alerts" immediately, but really do not need any external weather warnings or the like. Is there any way I can set this up with rise vision?
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Robb, Official Rep

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Doro,

Nothing new with this, the only Alert functionality we currently have in the platform is the actual Alerts option that uses CAP Alerts functionality.

If your Schedule is set to go to All Displays, you can always simply update the Presentation in that Schedule and save, which will update all Displays to show that new Presentation. Just a thought :)

Thanks!
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Doro Wanger

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Hi Robb,

thank you very much for your reply!  Although the news are rather sad to hear. Your suggestion with updating the presentation will not really help, as I have several displays, all with different presentations and schedules. And  saving over all of them, every time there is an internal alert and afterwards restoring everything would really just be a big pain :(

Any chance you will work this out in the near future?

And can you recommend any free tools, that I can use for your current setup? As I will not actually use the programm's alerts, but only need it to somehow make those alerts work, I really don't feel like paying for this.

Thank you very much in advance!

Doro
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Robb, Official Rep

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Doro,

The majority of our upcoming work does not include tis type of functionality, but if that changes, we will be sure to let everyone know in the community!

The only tool I am aware of for CAP Alerts that we have tested is GetRave and E2 Campus. I'm not sure if there are any free solutions that support CAP Alerts, but I'm very interested in hearing if you find one!