Duration (Schedules) vs. Data Refresh Interval (Web Page Widget)

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Hello Community,
I have had a problem ever since display blocking was enacted, and I would like to try and get some clarification on two of settings that seem (to me at least) to overlap a little.  I have a presentation that contains static content, such as a description, logo and weather/clock widgets (I know those last two aren't really static, but they don't need to continually refresh) and in the main window I have a production schedule that loads from an internal web server.  

We would like to have the schedule content update every minute or so, but to refresh the entire presentation that frequently would run afoul of the display blocking policy.  My solution is to set the web page widget to refresh every 60 seconds, and the presentation to have a duration of 3600 seconds.  I thought this would keep my refreshes down to only 24 per day, while ensuring that the latest schedule data is displayed in the web page widget, but that's not how it's working.  The schedule updates every minute now, but so does the presentation.  I make little changes to the presentation, publish, and it shows up on the screen withing 60 seconds as well.

Am I missing something?  Is the 3600 number using a measure of time that is a fraction of a second?  What are the recommended practices for keeping updates to a minimum, while still displaying up-to-the-minute information?

Any help is appreciated.  Thanks!

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Shawn OConnell

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Posted 4 years ago

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Blake Freeman, Official Rep

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Hi Shawn,

I haven't been able to look into this today, but I've got it slated to be looked at this afternoon. I'll update you when I have some answers.

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Blake Freeman, Official Rep

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I've taken a look. The duration in schedule should only come into play if you have more than one presentation in the schedule, otherwise it has nothing to move on to and will not impact the refresh rate.

If your webpage is set to refresh every 60 seconds, that should only refresh the widget itself, the display full presentation shouldn't be refreshing unless you have some sort of custom HTML running to do so. It WILL refresh with minor changes to the presentation.