Dual Portrait Displays - Presentation with a delay between videos

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  • Updated 3 years ago
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We have two vertical displays in portrait on top of each other for a total resolution of 1080x3840. I created a presentation with a 1080x3840 resolution, and inserted two 1080x1920 placeholders, each with the same 1080x1920 video. When I launch Rise Vision, there is a half second delay between the top video and the bottom video. Can you assist?
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Kevin Rauch

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Posted 3 years ago

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Blake Freeman, Official Rep

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Kevin,

What OS are you using? Which version of Rise Player? What type of videos are these, and what widget/item are you displaying them with?
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Kevin Rauch

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Hi Blake,

We are using a PC with Windows 7. The project went live last week so it would be the latest version of Rise. The file is a webm video and we are using the standard presentation within Rise.

Thanks
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Blake Freeman, Official Rep

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Kevin,

What Widget or Item are you using to display these videos within the presentation? My recommendation would be to try using the HTML5 Video Widget if you are not already.