download files from storage

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  • Question
  • Updated 4 years ago
  • Answered
I have files on storage and unfortunately i don't have the images anywhere else so when I try to download the files i get a access denied message and i wont let me download the files to my computer please help 

thank you in advance
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Gerardo Arellano

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Posted 4 years ago

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Blake Freeman, Official Rep

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Gerardo,

Even if you don't have an active subscription to storage, you will be able to download your files. Just click the checkbox next to the files you want to download, then click the download button in the action bar.


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Rick Murch-Shafer

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Blake,

I am having the same issue.  When I click on the download icon just like your graphic suggests I get a "access denied" message.  I'd like to get my graphics downloaded so that I can put them on an alternative storage site. 
Thanks,
Rick
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Blake Freeman, Official Rep

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Rick,

Could you please email support@risevision.com with your company name, associated email address, and company ID?
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bladedthoth

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Same problem here. I get "AccessDeniedAccessDenied"
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Blake Freeman, Official Rep

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Please email support@risevision.com with your company name, associated email address, and company ID.
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Rick Murch-Shafer

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Blake,

I just emailed support and they said to post the problem here :-(

It looks like I'm not alone with this issue and something needs to be fixed so that people can download their files still as the site currently says we should be able to.

Rick
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Blake Freeman, Official Rep

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This issue has been corrected. If you continue to have problems downloading your content, please let us know!
(Edited)