Displays were working fine, now get "Problem Retrieving File from Rise Cache" error messages.

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  • Updated 4 months ago
Intel Compute Stick running Win 10 Home 32bit, display and all images worked fine till the network was upgraded now cant display images. Have images hosted at Imgur site and after the network upgrade, images dont display, but the background is an image that is hosted at the same Imgur site, and it shows up fine. 
Preview: http://preview.risevision.com/?type=schedule&id=81c80d98-456a-4977-bd26-f7e34abf2cee

Preview shows the display fine as it should be shown, but on the display...well, here is a screenshot. 
 
I have tried changing the file hosting site to photobucket, as that worked is the past as well, but coming up with the same issues. 
Tech went onsite and changed DNS on the device, but no change on the presentation. Site is using Cisco Umbrella/OpenDNS from what I understand. 

Thoughts???
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Posted 4 months ago

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Got a resolution. 
Moved from one network to a separate network and reserved the IP, configured the proxy in the device, not the App and added that IP to the all-access IPs group in the web filter and updated the player. poof! 
Good to go now.