What are some of the Display/Gadget Controls in the Rise Vision Platform?

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Will the display/gadget be able to be controlled with some options?: 1) autorestart at a specific time every day. 2) how often it refreshes 3) black screen for a certain time...etc..
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Avi

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Posted 8 years ago

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Robb, Official Rep

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Avi,

You can schedule the Gadget or Placeholder in a Presentation to start at a specific time, and you can also schedule a Presentation in a Schedule to start showing at a specific time.

In regards to Refresh rates, if you want that to be a option that can be modified, that could be an option in your Gadget.

If you want a Black screen to show at a specific time, you can modify the Schedule to not show at the times when you want the Black screen showing.

Let me know if those answer your questions.

Thanks!
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Avi

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how often does the browser refresh right now?
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Byron, Keener

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The browser refreshes every 1 minute for premium accounts under a network operator and every 4 hours for free accounts. Does that answer your question okay? Thanks
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Avi

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So by refreshing you mean it updates the placeholders, but I don't see like an F5 refresh thing happening at all..... For example when I came into the office this morning, my screen was all incorrect because of yesterdays activities, and as soon as I hit F5 it corrected itself. A concern if mine is maybe somebody hitting a link or something and the page going somewhere else, or to a not responding page even. The only solution I see for that right now is to hit F5.

-Avi
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Robb, Official Rep

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OK, I see what you are saying.

If there are no changes in the content being played from a design standpoint, then it will not refresh the browser on the Display. The reason the browser was still not updating on your Display this morning was because nothing had changed from a design standpoint for the Presentation. Once we corrected the issue in the Viewer, it started showing but you had to refresh the Display manually.

The only way I can think of correcting this issue would be to automatically refresh the browser every so often, or stop and start the Player (which kills the browser).

In regards to clicking on a link, I wonder if this is something that should be built into the Gadget in question, perhaps a timeout that states that any pages opened from the Gadget (New tabs or windows) should close after a specific amount of time.

Does that sound like what you are looking for?

Thanks!
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Avi

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Yea, that sounds like a good solution for the linked pages.

Maybe a solution for the refreshing the browser would be to add an "empty" gadget in the background behind everything that would be scheduled to update every couple hours or so. But before that we'll see if there really is a need for it... more testing required...
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Byron, Keener

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Sorry for the delay Avi. I'm wondering if we need the option to have a scheduled and, or forced refresh of the browser by display. For example every refresh the whole display, or, as in this morning, this display is messed up and from the display page you click force refresh and it refreshes with the next update interval - 1 minute. Any thoughts? Thanks
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Avi

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Refreshing the browser doesn't look pretty. But it has the same effect as how we previously used to restart our appliances at 3 am. I think that every appliance should have a refresh browser option set for a specific time (once a day). Either that or an autorestart of the appliance.

From what you are saying, the solution would only come after knowledge of the display being messed up. If I have 50 displays out there, and noone calls me, how will I know, or how long will it take for them to call me? It would be great if the system could somehow recognize when something went wrong, and then autorefresh...
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Byron, Keener

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Knowing something went wrong isn't so assured, that's why I suggested a scheduled refresh, like the existing 3am reboot. And, BTW, the app that resides on the computer continually checks Chromium and if should hang or fail it will restart it. That functionality is already in place. Just the concern re. the browser like what you experienced this morning is what is outstanding at this point. Thanks
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Avi

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agreed. and like I said, maybe there is no need for it. What happened this morning may have been a one time thing due to the circumstances of the new beta release.
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Byron, Keener

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Okay. And I appreciate your caution. Let's proceed as you said and see if this comes up again with more testing... Thanks!
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Robb, Official Rep

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The more I think of this idea, the more I like it.

Perhaps a checkbox in the Display options with a dropdown for options like 10, 30, 60 minutes, and depending on what you chose, it would refresh at that time. The more testing I do with disconnecting and reconnecting the Internet, the more I think it would be a useful addition.
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Byron, Keener

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Rob, at the EOD can you post a summary to the development journal and let's get the rest of the team reviewing and giving it some thought as well. Thanks
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Avi

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confirmed. Walked into my office this morning and it was on a "dead" internet went down page. had to hit F5 and all was well.

I have no doubt that adding the refresh interval is a good idea. My only concern is that refreshing the page is quite interruptive. It doesn't look so pretty, the screen goes blank, everything loads. Seeing that once an hour might not look so professional. If only there was a way to make the refreshing happen behind the scenes?

-Avi
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Byron, Keener

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Sorry for the delay in responding Avi. Had a lunch with the dev team yesterday and reviewed this situation. They are taking a look at this thread and working up the solution - we will run it by all before implementing. Rob, I'd like to move this from idea to defect and let's track it there for beta 6. Avi, thanks for championing this for us!!!
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Avi

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Just a quick screenshot to show you guys what I get every morning when I come into the office... Thanks for all the hard work!
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Robb, Official Rep

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Avi, I have a defect being tracked for this, that we have set to be released in a future beta release. I will let you know once it has been corrected.

Thanks!
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Alex, Champion

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Hey guys, it's been a while since this has been revisited.

This is actually an everyday issue for us - we probably spend the most time going through displays and clearing cache/restarting presentations.

Sometimes a client's internet connection goes out temporarily. (Typically overnight. Why it happens...who knows)

But then Rise tries to start when the connection is not working, which gives a forever loading screen. And even after the display has connected, the loading screen remains because the browser doesn't refresh.

My question is this: Is there ANY way for the chromium application on the player to detect when the player loses it's internet connection...then automatically refresh the browser when the internet connection is back on? Or if a refresh can't be done...even a pc reboot would be fine.

That would literally save hours of support time for these things.
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Neal

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Alex,

We'll pose the question to the developers.

Thanks.
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Robb, Official Rep

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Alex,

The Player constantly tries to connect to the channel, and if it can't, it gives the message "Server unavailable, retrying in 1 minute". Do you see this message when the Display restarts without the internet? And if I understand correctly, you are saying that when you plug the internet back in, that message does not go away, is that correct?

From the testing we have done with disconnecting and reconnecting during start ups or while a Display is running, once the internet is available, everything comes back up. The only exception is this issue.

Are you sure that someone is not doing a hard power down and restart of the Displays when there is no internet available? That may account for the issue they are seeing.
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Alex, Champion

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I'll be honest Robb, I've actually never seen a player recover from a constant loading screen or a server unavailable screen. Even after internet has been connected for hours after the screen. We don't hard power down displays either, either the player restarts triggered by Rise, or it doesn't restart at all.

In my experience, we have players that seem to lose a connection overnight. When I check into them in the morning, internet is connected and I'm able to remote into them without a problem. But they are still showing a loading screen. So I have to go through the clearing cache/restarting Rise process.

My question also pertains to a presentation that is still running, but has lost it's connection. Gadgets like weather and news do not update after connection has been reestablished. This just happened today in my office. Early this morning my router lost power, and the display I ran overnight still has not updated it's weather.

So I think the refresh on reconnect process would take care of both issues...if it's even possible, lol.
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Robb, Official Rep

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Hmm...I've sen the complete opposite behaviour when testing, and the fact that we haven't heard a massive outcry from the user base about the same issue makes me think this is isolated, but I could be wrong.

Can you email support@risevision.com with a link to 3 Presentations that have this issue every morning. Mark, Neal and myself will run them on our machines and disconnect the internet throughout the day, including on a restart to see if we can create the same issue you are seeing.

Thanks.
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Alex, Champion

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Sure Robb, I'll send a few over. And since I run the business, I can't spend every minute testing every issue I see. So this could be helpful.

It should be noted though, that this issue is sporadic. So I'll send over the presentations that I've experienced the most issues with.
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Robb, Official Rep

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Hey Alex,

Just wanted to shoot you an update to let you know that we are testing your Presentation on all of our Displays, and we are going to disconnect at 5/6 pm, and reconnect again (after an auto restart) at 8 or 9 am tomorrow morning. I'll let you know if we see what you are seeing.

Thanks!
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Neal

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Alex,

Our Displays acted exactly as expected overnight, it did NOT restart since it was not connected to the internet, and therefore did not get the request to restart. Because of that, the Presentation was still running this morning, except Weather was showing the error message "Unable to retrieve weather data". Once we plugged the internet back in, the weather updated in less than a minute to show the current weather. That means that the Display showed a cached version of the Presentation for roughly 15 hours.

If you are seeing an error on your screens, I think there may be a couple of possible issues:

1. Is there a scheduled task or other action that is causing the Display to restart outside of the Display Settings automated restart time?

2. Is CCleaner installed and running on this Display?

If the Display is restarting overnight, and CCleaner is scheduled to clear the cache when the DIsplay restarts, this could be the cause of the issue. If the internet is not available for some reason when the Display restarts, the viewer cache has been cleared out so it doesn't even know to show the loading animation, and will show an error. When you reconnect the internet, it isn't going to recover from that error until you manually restart the Player.

I would make sure there is no restart set up on the machine, be it a scheduled task, Windows updates, or possibly someone manually restarting it, and either remove CCleaner or at least disable it for the time being (if it is indeed installed).

We're going to look for some software that throttles the internet on a Windows 7 and Linux Display so we can determine if this is due to a slow connection, but I think the above is a great place to start troubleshooting.