Display Status on Displays Page does not reflect actual status

  • 3
  • Problem
  • Updated 4 years ago
  • Solved
Starting about 3 days ago, we noticed that the display status (green heart) on the http://rva.risevision.com/#/DISPLAYS page, does not reflect the actual status when you drill down into the display.


What is on the Display Page



What is in the display config/properties page



Tested on Chrome and Firefox, desktop and mobile. This is happening for any display that goes down. Reproducible in our lab.
Photo of Dave

Dave

  • 2,836 Points 2k badge 2x thumb

Posted 4 years ago

  • 3
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Dave,

Thanks for bringing this up. I have our development team looking into the issue.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Dave,

I just wanted to update you, our developer has found a solution and will be implementing this soon. I'll update again when I have more news.

Thanks!
Photo of Asukuluk

Asukuluk

  • 3,272 Points 3k badge 2x thumb
This reply was created from a merged topic originally titled Offline Chromebox showing green heart.

I have an offline Chromebox showing as online on the "Displays" page but offline on the displays detail page. Is this a known bug?

Thanks!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Asukuluk,

This is a known issue that is currently being looked into by development.
Photo of Dave

Dave

  • 2,836 Points 2k badge 2x thumb
Thanks Blake!