display resolution

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  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I have tried and tried to fix this. I have tried to follow all the examples and solutions in the forum as well. Now I've done so much I can't figure out what's what so....Let me just say this. As with everyone else who asked about this. I have one presentation playing on two different displays. They are the same type of tv, LG, but two different sizes. I believe the top picture is a 35-39?inch IT IS DISPLAYING THE IMAGE CORRECTLY and the bottom image is a 50 inch and it cuts off the image as you can see. I have played around with EVERYTHING so much that I can not figure out what i've tried and what I didn't. Can someone just walk me through steps I should try to fix it. I'm at my wits end!!! Most things I have issues with I can look through this forum and get it fixed. But this resolution thing has stumped me. I've honestly tried a lot of stuff y'all so, just ask me if I've done XYZ and I'll tell you if I tried that and we can move on to something else....LOL I've confused myself. I've even tried changing everything to percentage. I tried that on a test presentation before changing over the one actually displaying so I wouldn't totally "...." things up and it didn't work so I scrapped that. I still have all the calculations if that's the route I eventually need to go. Thanks so much for the help and sorry if this is covered somewhere and I just couldn't find it or didn't understand how to get it to work for me.



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Sonya Bianco

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Posted 4 years ago

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Neal

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Hi Sonya,

I see that the Presentation is currently set to be 1360x768.  When I compare that Presentation to what I see in the pictures provided, it would be what I expect to see.  I did notice that the images appear the same, were they supposed to show each screen?
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Sonya Bianco

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Neal. Yes the same content shows on both screens

One is in the Office (that's the 1360 X 768 and the top pict) the other is in the Hallway (the bottom pict) and is being cut off.

The office screen is smaller than the hallway screen.
I think the office screen is maybe 35-39inch and the hallway one is about 50inch.

Here is a picture of the Settings under Displays.
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Neal

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The resolution of the Hallway Display is set to 1280x720.  This would need to be corrected on the computer running that particular Display. Here's directions on how to change it for the Mac.

Thanks.
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Sonya Bianco

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Neal here are the settings for the hallway mac. The original Picture I sent you has it set at 720. Of all the size possibilities this was the one that best showed the presentation. When I adjust it to any of the other sizes for instance I chose 1600X900 it did this! The white area on the screen should be filled with the presentation. Also look at how the presentation is STILL cut off. This is the weird thing. You would think it would show all the presentation but it's still cut off. Also on the office screen I have the setting on "best for display" and it shows perfectly. When I try this on the Hallway screen it does this Which is almost like the 1600X900 setting just a bit smaller it looks like.
....sigh, I don't know what to do! I originally had two (but the same) presentations for each screen. but that was when I was running it from the webpage. When I learned (and you helped) me with using the rise player I began using just the one presentation. That way I wasn't having to update two different presentations and publishing two different presentations I was just dealing with the one presentation and sending out to two different screens. I'd hate to go back to that but If I have to...... :-( Anything else you think I should try?
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Neal

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Its possible that this particular screen doesn't support 1360x768. Does the other screen support other resolutions that match what this one can do?  If yes, it may be best to match them that way and then adjust the Presentation to match.

Thanks.
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Karen Masulis

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Ran across this thread.   I had a similar issue trying to run the same presentation on 2 differently sized TVs.  I converted my placeholders to use percentages vs. pixels (px).   You then set the presentation size to 100x100.   Now I don't worry about the size of any display I want to show a presentation on.  I do this now for all my presentations.   It does involve going into the HTML, but if you're careful and know a bit about HTML, you can do it.