Display ID not applying to Chromebit

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  • Updated 3 years ago
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Hey guys, weird issue here. We have a Chromebit that has been enrolled, set to Kiosk mode for the Rise Player & loading successfully. Whenever trying to input the "Display ID" for the first time, I'm able to type in the code, however upon pressing the "Apply" button, nothing happens. The program doesn't seem to be acknowledging that I'm pressing the "Apply" button. Any help would be greatly appreciated!
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Dan

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Posted 3 years ago

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Robb, Official Rep

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Hi Dan,

We've not tested on a Chromebit, but I know that Wendi and I believe Robert have, who are two of our most helpful community champions. Hopefully they can offer some insight here!

Also, instead of clicking Apply, any chance you could tab over to it? I'm just wondering if for some reason the mouse wasn't working on that dialog, you could just tab over to hit Apply.
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Dan

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Hey Robb!

"Tab" unfortunately just leaves the box for entering the Display ID & does not highlight the other buttons. "Cancel" & "Help" buttons function perfectly while using the mouse, it's unfortunately just the "Apply" button that is failing.
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Blake Freeman, Official Rep

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Dan,

Can you try powerwashing the device? I'll echo Robb's thoughts about Wendi and Robert, they have a lot of experience in this area. Hopefully they chime in!
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Dan

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Hey Blake,

I went ahead & factory reset the device just to be certain. The problem is unfortunately persisting. I also went ahead & fired up a Chromebox and it is also having the same issue. I've verified all of the settings for the OU are set correctly according to the standards listed on the "Create a Display" form for Chrome OS Installation.
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Robert Schoneman, Champion

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Dan,

Are you sure you don't have any public session kiosks configured in the management console for the OU the device is in? Also, be sure that "User Data" is not set to "Erase all local user data" for the enrolled OU. 
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Dan

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Hey Robert,

For the OU in question, Public Session Kiosk is set to "Do not allow Public Session Kiosk" & User data is set to "Do not erase all local user data". I've also tried booting into Chrome OS instead of Kiosk mode & added the Rise Vision app to the Chrome browser, but unfortunately I'm still unable to "Apply" the Display ID. I'm going to take the device home this evening & try it on my home network just to ensure our school network isn't part of the problem. I'll report back tomorrow!
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Robert Schoneman, Champion

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Have you tried a different mouse and keyboard?
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Dan

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Hey guys, 

It looks like it's our network filter for our school district. I just tested it on my home network & was able to successfully input the Display ID. Thank y'all for your help today!
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Robb, Official Rep

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Glad to hear it Dan!