display doesn't match preview

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
When I change up the presentation, the preview works great but the actual display doesn't. Here is the presentation: http://rva.risevision.com/#PRESENTATION_MANAGE/id=50e8d310-2742-4ed9-a6c2-365b46ebcf16/company=0748b...
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Posted 4 years ago

  • 1
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Blake Freeman, Official Rep

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Stevens,

We had an issue with updates earlier. This should be fixed and working as normal now.
It is still doing the same thing. 
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Blake Freeman, Official Rep

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Stevens,

Have you published your presentation?
Hi Blake. Yes--multiple times. The display will reset but still comes up short. Two use Google Spreadsheets, two use Google Calendars. All are public.
(Edited)
Well. Its the format. The "notes" spreadsheet I mentioned is running because I copied an old place holder of it into the "Main Layout 8". It works fine because is not your "upgraded" app. It is something with your software and possibly the hardware. I will keep this thread open and await their reply. 
Hello? Please see the above information. One spreadsheet is running fine because I cut and pasted one of the old widgets as opposed to using the new one. Seems at looking through your support base that this is a common theme (the upgrades aren't working that well)>.
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Blake Freeman, Official Rep

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Stevens,

Have you contacted Iadea about this? Unfortunately, it seems like their platform and player are not supporting our new widgets. These widgets are the direction that Rise Vision is taking, so individual hardware manufacturers will need to either update their player software to support them, or create their own widgets and gadgets off of our open source code.
I have and am awaiting their reply. 
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Blake Freeman, Official Rep

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Stevens,

Just following up here. Please let us know if there's anything else we can do on our end, or if this ended up being a problem with the Iadea player.

Thanks.
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Vincent Mai

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I'm having the same issue with no widgets working on the Iadea XMP-3250 Player.. Any updates?