Display Blocking with Video Content

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  • Updated 4 years ago
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I am having issues with my displays being blocked. We have been placing some material with basic motion (some videos some .gif) and it seems as if these are the displays that are being blocked. The other displays that display only pictures are doing just fine. Does the video have to do with this? The only other explanation is that it seems as if the presentation is resetting or refreshing every minute or so... is this the problem? If so, how might I resolve it? 

Thanks!
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Daniel Pitner

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Posted 4 years ago

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Blake Freeman, Official Rep

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Daniel,

Sorry to hear about your issue!

Can I ask what format your videos are, and what item/gadget/widget you are displaying them with? We only support the .webm video format, and the preferred method of display is through the HTML5 Video Widget.

Let me know how this works out. If you are in need of dedicated support, we do have a team of technicians available to help you. You can sign up for a priority support subsription through our support.risevision.com application.