DigiChief Weather Widget - update frequency?

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  • Updated 3 years ago
  • Solved
Hello,

My company is currently testing the trial version of the DigiChief Weather Widget and I have some concerns. The widget seems to fetch data when the display is launched, but then does not update after that, resulting in displaying outdated data a few hours later. (for example, the display in our lobby was turned on at 6am this morning, at which point the weather was correct. However, at 9:30am it was still showing the same weather, saying that it was a clear night outside.) Manually reloading the presentation caused it to fetch new data, but this should not be necessary. Why does the widget not fetch updated data frequently? Can it be relied on to be accurate?

Ben Ratkey
Campus for Kids Learning Center
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Ben Ratkey

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Posted 3 years ago

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Robb, Official Rep

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Ben,

My understanding is the Widget updates every hour. I have asked the Digichief support guys to chime in here so we can get a confirmed response.

Thanks!
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Gene Hamm

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Hi Ben, 

Robb is correct, the widget  checks in every hour to update the current conditions and forecast data.  I just sent you an email and will check into this promptly. 

Best,

Gene Hamm
DIGICHIEF
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Ben Ratkey

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Thank you for the responses. Gene, I have replied to your email; hopefully we can resolve the problem, whether it is an issue on my end or problem with the widget.
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Gene Hamm

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Ben,

As discussed, this has been resolved.   Thank you again for your patience.

Best,

Gene Hamm
DIGICHIEF