Deleting Items from storage

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  • Updated 3 years ago
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I've come across a couple of problems with storage in the last week. Firstly items that I had deleted from the storage file last week had reappeared in a folder this morning. I don't know when this happened but they had reappeared this morning and I did the deletion on Thursday/Friday last week.

Also if you delete images from a folder, and you are using the folder widget to display images within the folder, the items aren't removed from the live stream immediately. I've been trialling this in the preview window, not on the live display as I'm not at work.  
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Helen Craig

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  • unsure

Posted 3 years ago

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Blake Freeman, Official Rep

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Helen,

Could I get some more information on the files that reappeared from trash? Please email support@risevision.com with the Company ID of the storage affected, as well as the names of some of the files that had this issue.

The Image Folder Widget caches images, and will continue to display deleted images until it's next poll to Rise Storage. If something is deleted from storage, it will be removed from the presentation within 30 minutes unless there is a loss of network connectivity.