Deleted user with incorrect email, keep getting "Duplicate User" when I try to add correct one.

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  • Updated 4 years ago
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I wasn't able to edit a username (the email had been entered incorrectly) so I deleted the user and tried to add the user again, this time with the correct email address.  However, I keep getting the "Duplicate User" error. How can I fix this?
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Posted 4 years ago

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Robb, Official Rep

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Try logging in with that account, it is likely that a separate account was created when the user tried to log in originally. It didn't log into the correct company since the username was incorrect, and instead created a brand new Company just for that user.

Log in as that user, go to the Settings page, and delete the Company. Once you have successfully deleted the Company (which also deletes the user), try adding the user to the correct Company again, and it should work as expected.

Let us know how you make out!
We tried that and it worked! Thanks so much for your help Robb! 
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Robb, Official Rep

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Awesome! Glad to hear it!