Delete User Account

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  • Problem
  • Updated 4 years ago
  • Not a Problem
I am trying to delete two user accounts that were accidentally created under separate companies. I need to delete them so I can add them under the correct companies. When I log in under one of the user accounts and attempt to delete I am getting Error: Remote procedure call failed.

I have tried several different browsers (Chrome, IE, Safari) and cleared the cache on all of them. I believe the problem may be that the user is not an administrator. Since these were created in error I have no idea what account is the administrator for the companies in question.

How can I go about deleting these accounts?
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Posted 4 years ago

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Neal

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How were the user accounts created?  Were they added by another user, was it just a matter of them signing in?

If they were added by another user, that user can also delete them. To delete them, Switch to the company in question (if the user was created in a sub-company), go to the User's page and click on the user in question.  From there, they can be deleted.

If the accounts were created by just signing in, they should have the Administrator role and be able to delete themselves.

If you're still having difficulty, when you're looking at the user in question (from the User's page), can you provide the URL that it is on?  It will have the necessary information we would need to locate the user.  Once you provide that information, you can delete the post so that it doesn't remain in the forum.

Thanks.