Daily menu display wrong day's items

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  • Updated 2 years ago
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Hi!

I have created a test presentation that is using a Google Spreadsheet to pull in data depending on the day.

Here's how I have the placeholder set up.



Here are the spreadsheet settings for the Monday Playlist item. The other days are the same.


Finally here are the the playlist item settings for Monday. The others days are the same.

When I preview the presentation it begins at the wrong day and moves through the different playlist items after 10 seconds. I am expecting that it should just display the playlist item for that particular day. Am I doing something wrong?

Regards,
Eric
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Eric S.

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  • confused because it looks like it should work.

Posted 2 years ago

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Darius - PRODO.us, Champion

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Eric, test it on an actual player. Preview does not work with time sensitive items because it simply does not know what time it is now. I know that is weird, but this is how it does.

If you do not have a player yet, then install the RV App on your PC (do not add it to the startup list, though) and test your presentations with it. CTRL+SHIFT+Q to kill the app or simply CTRL+ALT+DEL.
(Edited)
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Eric S.

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Hi Darius,

Thanks for the response. I installed the RV player on a PC and tested the presentation there. While it didn't move through the playlist items, it did just display the Tuesday playlist item and stay there.

I checked the date on the PC and it showed that it was Wednesday. I also checked the playlist items themselves and everything checked out.




Tuesday Playlist Item settings









Wednesday Playlist Item settings



Thanks!

Regards,
Eric Skilling
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Darius - PRODO.us, Champion

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Eric, I think your problem is PUD setting. I personally do not even use it as I cannot fully understand/predict its behavior. I like setting specific time intervals instead. Try doing that according to your needs. For example, if I correctly understand, you could set Tuesdays menu item to be shown only on Tuesdays from 6AM to 10PM (it does not really need to be published at times when there are no customers).

For testing purposes set items to be shown the same day at different times, so you could be sure that your widget settings are correct.
(Edited)
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Eric S.

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Hi Darius,

I made adjustments to the Wednesday Playlist item where I unchecked PUD and gave it a time 8 - 5:30 but it still seems to be showing Tuesday's playlist item on the display.

I checked my spreadsheet again and it checks out. It right data is on the right sheet.






Thanks again,
Eric
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Eric S.

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Hold on. Now it seems to displaying the correct date. I'll keep on eye on this throughout the week to ensure it's working correctly.

Regards,
Eric
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Darius - PRODO.us, Champion

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Eric, one more thing. Are you using Google API with your Sheets Widget? Because if you do not, it takes an hour to get updates pushed. Most likely this is not the problem in your case. Your network could also cause some delay. About PUD, I believe it is more suited for items like videos where it is clear signal when it starts and end.
(Edited)
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Eric S.

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I checked this morning and it still seems to be causing problems. The strange thing is that the Presentation is going between only the Thursday and Friday playlist items at 10 seconds apart. The 10 second duration makes sense. However, since I have specified the weekly recurrence to be a particular day for each playlist item, shouldn't that take precedence? 

Regards,
Eric








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Darius - PRODO.us, Champion

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Nothing is strange, you have both Thursday and Friday items set to be posted on Thursdays, so they do. This is why they also respect 10s rule and alternate.
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Eric S.

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Well that solves that problem. Thanks!


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Darius - PRODO.us, Champion

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make those coffee breaks more frequent )))