Crash on Windows Embedded

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  • Problem
  • Updated 3 years ago
  • In Progress
Hello, 

We've been having a problem for months now that causes our RiseVision player to crash. We haven't been able to pinpoint a cause for this thus far.

When we first began noticing it, it would always crash at the end of a video we had in our presentation. We noticed that the memory usage was peaking 100% around the end of that video. We removed that video and it started running smoothly for about a week. Then the crashes started again. This time, the memory usage was only going up to about 60-75% at the time of the crash.

We installed a little program that would auto restart the Rise player if it crashed. This does work sometimes, but it isn't always the Rise executable that crashes. 

Sometimes, the presentation will just freeze completely. We can leave it for hours and the time won't change and there will be no transitions. 

Other times, Chrome will crash.The screen will be completely black aside from the "Aw, snap" chrome face without the message. When either of these things happen, we have to restart it manually. All we have to do is use Alt+F4 to close it and it will auto restart at that point, so the program isn't crashing to the point it closes, it just gets hung up. 

We have three players running the same content on the same hardware.

We are running the players on HP t510 ThinClients with the following specs:

- VIA Eden X2 U4200 (1 GHz, 2 cores); VIA VX900 chipset
- 2 GB DDR3 1066 MHz
- VIA Chromotion HD 2.0 Integrated Graphics Processor
- Windows Embedded 7

Additional specs can be found here: http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_t510_021312_Data_Sheet.pdf

Thanks, 

Daken
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Daken

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Posted 3 years ago

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Alex Kolenoff

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Hi Daken,

I am interested in seeing the actual presentation that might be the cause of the issue.  Would you be able to send a link to the presentation from your Editor, or from Preview?  
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Daken

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I'm actually not the one that puts content into our editor. I'm a systems engineer at my company, so I just make sure things are running properly. I can see about getting access to it, but I can at least tell you that the player is running a set of slides that we've put in, as well as a live weather forecast and radar and a live newsfeed from two local news stations. It also has a clock at the top. 

Here is a link to a screenshot: http://prntscr.com/83sv2k

The portion is our set of slides, top right changes between live forecast and radar, and bottom right is the live newsfeed from two local news stations. 
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Alex Kolenoff

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Hi Daken, thank you for the screenshot.  I think it is very important to be able to get access to the actual presentation(s) to examine what content elements are there.  If you could request a link for me as I described it above that would be great.
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Daken

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Sorry for the delay. Here is a link to our presentation in Preview: http://bit.ly/Rj0GdJ
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Blake Freeman, Official Rep

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Daken,

Thanks for providing that link. I'll get someone to look into this on Monday.
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Daken

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Good afternoon! 

I just wanted to check and see if you had an update on this situation.

Thanks,

Daken
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Blake Freeman, Official Rep

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Daken,

I've been monitoring this on one of my machines and have not experienced any crashes. This may have something to do with either your OS configuration, or the hardware.

It's very rare that a presentation like yours would cause a problem, it's pretty basic and uses some solid content widgets that have very low failure rates. Do you have another computer around that you could try using as a media player? That will confirm if it is a problem with the player OS or hardware.