Content not updating on player

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  • Updated 2 years ago
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Hi support, I have created a presentation, installed the player (Win 64bit) on my player, but all that pulls down is the very first background I created, as opposed to the presentation I've now developed. I've tried creating a second display, reinstalling on the player and effectively beginning again but still the same very basic image gets pulled down. Could you help please?

Many thanks

Tim
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Tim Rawe

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  • unsure

Posted 2 years ago

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Tvio Signage

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Have you checked the presentation, scheduled, and display are all connected. Under schedule tab display is selected and schedule made to show the presentation.
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Tvio Signage

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Have you checked the presentation, scheduled, and display are all connected. Under schedule tab display is selected display and schedule made to show the presentation. Try to clear the cache by sending player restart signal under displays tab select display thename restart player.
(Edited)
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Tim Rawe

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Hi 

Thanks for the rapid reply! I have checked, the presentation is set to go to all displays, I have restarted the player (and rebooted the player completely to try and clear the cache) from the Display screen on the server. However all that still comes up is the earliest version of my presentation. 

Tim
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Robb, Official Rep

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Tim,

Can you confirm that you have published the Presentation? Once you publish your Presentation, that version should start showing on your Display.

Thanks!
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Tim Rawe

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Thanks Robb,  that solved it. It turned out that the Publish button was partially covered by the avatar of the Help/Chat tool bottom right. All working fine now.

Thanks again!