Content not display on all six displays

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  • Updated 1 year ago
Came into work this morning and all six of my displays are failing to load content.  The only thing I see is a solid colored background we use as a default.  When I log into storage all my files appear to be present.  When I first clicked into some of the presentations I get a sad face and the aww snap failed to load image on each of the placeholders.  After about twenty minutes the presentations load placeholders correctly but I still get nothing on our displays.  I have created a new display to test some of the presentations but they still display nothing.  I have rebooted the displays and the players and they just continue to load only a background.

Here are a few presentation IDs:

093d819d-cecf-4f05-9d80-3f298f5ff25e
c309fcbc-1e4a-46d2-bb4a-979720318749
82baf32c-7ada-40f2-ad81-9b4ffc337df4
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Jonathan Riner

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Posted 1 year ago

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Jonathan Riner

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I would like to add that when I create a new presentation and try to add a simple bit of text to a placeholder this is what I see:



Any time I try to add content to a placeholder I get errors.  When I try to add an image that is in my storage it allows me to select the photo but then I get this on the placeholder:

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Jonathan Riner

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I get the exact same frown face error when I select a free template to test a brand new presentation.



After saving and previewing this template all I see is a white screen.
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Darius - PRODO.us, Champion

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Is it all in the same location? Might be some network issue. Thing is that sometimes anything incoming from s3.amazonaws.com sometimes can be blocked by the network anti-virus/malware/firewall software. Many malicious apps are using amazon cloud too. Check the network permissions.

Or do you by any chance have anti-virus/firewall installed on the players?
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Jonathan Riner

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All the displays are in the same building on the same network.  I work for a school district and asked around other schools and nobody seems to be having the problem.  We are running Sophos Protection on these systems. 

This is the first time I have run into a problem like this and I've been using and managing our Rise Displays for almost four years.
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Darius - PRODO.us, Champion

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Johnathan, perhaps player/network security software updated automatically or somebody from IT updated it.
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Darius - PRODO.us, Champion

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