content gone

  • 1
  • Question
  • Updated 4 years ago
  • Answered
All my content (presentations, displays, sub-companies) are gone. I have made and paid for a subscription for storage and it is active, however all my contens is gone. I have a collegue with direct access to one of the sub-companies and that works.

I have tried logging in to rva.risevision.com from different computeres, but result is the same. What can be wrong?
Photo of jkenergy44

jkenergy44

  • 230 Points 100 badge 2x thumb
  • Frustrated

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
jkenergy44,

Using the email address you have posted from, I can see all of your content in tact.

Can you try using incognito mode to log in to your account?
Photo of jkenergy44

jkenergy44

  • 230 Points 100 badge 2x thumb
Hi Blake, thanks for your reply. I have now tried to log on in an incognito window (chrome), but still no content.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
jkenergy44,

I am currently looking at your company and seeing content, however, I don't see any users associated with this account.

Could you please email support@risevision.com from the email account that was originally associated with this Rise Vision account?
Photo of jkenergy44

jkenergy44

  • 230 Points 100 badge 2x thumb
Hi Blake

I have send the e-mail. Thanks