Having trouble accessing storage when using multiple Google Accounts.

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
I have 3 gmail accounts associated to my browser. I have always had that. I had it for a long as i have been using RiseV storage. 

Now suddenly it is asking me to verify who i am by accessing my google account. when i click ok.... RiseV wants to access another gmail account that has nothing to do with my 1 year account. 

Why?
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Jeff R.

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Posted 3 years ago

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Blake Freeman, Official Rep

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Jeff,

What page are you on when it is asking for this authentication? Has anything regarding your google accounts changed, like a password? I've got multiple gmail accounts associated with my browser as well, and I am not seeing this kind of activity, however I would like to try to reproduce it exactly as you are experiencing it.
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Jeff R.

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so i have 2 accounts named say First and Second. I have been using First since i started using RiseV.
I just purchased a new macpro (10.10.5) to upgrade from my old. (This maybe an important point)

I transfered all of my old passwords and everything over to the new one. On my old computer i also had multiple accounts. 6 google accounts on the old computer as opposed to 3 google id's  on the new computer. 

Process to recreate in CHROME:
• Goto Rise site and click to login

• It takes me to my google login where i click on the  email/ID that i normally use.

• That logs me into RV

• I choose presentations and choose one of the presentations currently running on my display.

• I right click to get to properties

• Whether i choose 'Add' or simply swap a current image it bring when i click storage i get """ Rise Vision needs access to your Google account to verify who you are "" and a OKAY button.

• once i click there it takes me into google Allow App authorization. ON this screen it shows my Second gmail account and i have to click on the drop menu  to choose the First account i normally use with RV.

• that action allows me in to my RV storage where i can see folders.

• when i click on a folder i get """Rise Vision needs access to your Google account to verify who you are""" and i go thru that again to see the files within that folder

• Then the image app i use has the intened file and i can proceed to saving and publishing

NOTES: 
>  I have to do this EVERY time to add anything at all. 
>  My default browser Safari and  my Chrome browsers and both always logged in to the First account that i normally use for RV.
>  I use chrome 80% of the time. but 100% of the time for RV.
(Edited)
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Blake Freeman, Official Rep

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Jeff,

Thanks for the additional information. I'm going to spend some time trying to recreate this, I'll get back to you when I have something.
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Blake Freeman, Official Rep

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Jeff,

I haven't been able to replicate this issue. Could you try signing out of all google accounts associated with your browser, then add the account that you access Rise Vision with? At that point, test storage and see if you have the problem. If you do not, please continue adding accounts one by one until you do see the problem again.

Please let me know the result.
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Jeff R.

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So here is how to recreate it. Just be logged in to the other account instead of the one you normally use.  I figure this out when i went to my google profile and saw the second ID. 

Does this count as a brain fart? Just asking... lol