Compute Stick - Can not connect to internet

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  • Updated 2 years ago
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We have set up a couple of players with intel compute sticks running Windows 10.  I have read about the wifi issues with the hardware but we seem to be having some kind of different issue.

When testing in our office we have it connected to an Aerohive WAP.  It works beautifully.  Try connecting it to a dlink wireless router with nothing blocked sitting about 10 feet away on the desk connected to a different internet connection and we get the issue:
Able to connect to websites, pulls an IP, can ping google and rise vision websites no problem
Reboot to open the rise vision player nothing happens
Re-install the rise vision player : Rise vision player reports can not connect to internet
Rise vision player will no longer load on reboot until reinstalled from the other internet connection.

Figured no big deal.  Had one of the techs take to a Firehall where its going to be installed (running an aerohive WAP).  Same deal this time on the aerohive (connects to network just fine rise vision reports can not connect to internet.)

Is there something i'm missing here or is it just the wifi performance of the players?  The distance to WAP and set up in our test enviornment and the fire hall is almost identical.
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South End Fire

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Posted 3 years ago

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Robb, Official Rep

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Hmm...First thing that comes to mind is something is being blocked on that Aerohive Network. Have you checked out all the Firewall rules to make sure all are set up correctly: https://help.risevision.com/user/create-a-display

Let us know what you discover.

Thanks!
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South End Fire

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I'll take a look at that.  We have a network tech who handles the firewalls but AFAIK the location with the other aerohive just VPN's back to the same network our test enviornment is at so they should be identical which wouldn't explian why it works here but not there...
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Darius - PRODO.us, Champion

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I bet it is not the device, but rather network related problem. On a side note, for better WiFi connectivity I recommend using better network adapter with antenna, such as this: http://www.newegg.com/Product/Product.aspx?Item=N82E16833166056&cm_re=wifi_antena-_-33-166-056-_...
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South End Fire

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We've had that thought, also a hardwired USB adapter just trying to troubleshoot the out of box setup.  Thanks.
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Robb, Official Rep

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South End Fire,

Did you discover the issue?
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Blueprint Fitness

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Having a similar issue with internet connection with our Samsun monitor. We have 3 and 2 of them are connected, including the main one  that acts as the "computer" to control the others, but one of the other monitors will turn on and then says "waiting to connect to internet". The plug seems to be in correctly on the monitor itself. The rest of the plugs go into the wall and have never been touched so I doubt it's unplugged from behind the wall. What other reason could it be? Thanks for your help. 

p.s. The other monitors are fine.
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Robb, Official Rep

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My recommendation would be to swap the cable to one of the Displays that is working. If it continues to not work on that other Display, the issue may be the connection, the cable, or possibly a firewall rule on that port.

I hope that helps!