Community Update - Storage Outage

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  • Announcement
  • Updated 4 years ago
December 8th, 2014 1:33PM CST,

We are currently experiencing an outage related to uploads to Rise Vision Storage. We will keep you updated as we have news. 
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Blake Freeman, Official Rep

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Posted 4 years ago

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Blake Freeman, Official Rep

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This issue has been resolved. 

Please feel free to use this thread if you are still experiencing problems due to today's outage.
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Jennifer Chant

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I don't know if my issue is related to the outage, but I am trying to upload a video to my storage (trial version at this point) and get the following error:

Upload Status: {"state":"","error":"immediate_failed","error_subtype":"access_denied","client_id":"614513768474.apps.googleusercontent.com","scope":"https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile","response_type":"token",&...}

Any ideas?
Thanks!!
Jennifer
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Jennifer Chant

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1.4 gb
its called "PCC Grid Test.avi"
its an avi.  I couldn't save it out any other way with the version of AE I have right now.
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Blake Freeman, Official Rep

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Jennifer,

I'm going to do some research on this and get back to you. There are many variables at play here that could be causing an error, so I'm going to try to pinpoint what is causing this.

In the meantime, you may see if you can convert this .avi file to a smaller file, preferably in .webm or .mp4 format. Keep in mind that while you should be able to upload an .avi file to storage, it's not supported to be played on our platform.
(Edited)
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Jennifer Chant

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Good to know.  Thanks!
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Jennifer Chant

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I converted it to an MP4, uploaded, and it's good!  Thanks!
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Blake Freeman, Official Rep

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Jennifer,

Can I ask what the file size of the .mp4 is? Could you also provide your company email address that you use for Rise Vision? I would like to continue looking into this upload issue.

Thanks!