We are Hiring a Customer Success Manager!

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  • Updated 3 years ago
  • (Edited)
About Us
We are Rise Vision - providers of digital signage content management.

We have thousands of users all over the planet, and we add thousands more every month. We’re a privately held company, profitable, and beholden to no one other than our customers.

We have been in business since 1992 but despite our age we prefer to operate like a startup, a lean startup. We strive for continuous deployment of open source code and non-proprietary HTML content, so that together with our user community, we can make something far better than we could on our own.

About You
Enough about us, let’s talk about you! We need a Community Success Manager that wants to engage our Customers and Community to ensure that they are completely successful with our products. You love people. You love being social on the web, and in life. And the one thing you can do better than any of your friends is communicate, both verbally and in writing.

You don’t have to be a developer, but you know HTML, CSS and can work with JS. You are the person your friends ask when they need help with technology whether it’s plugging in the TV or setting up a website. You know all the latest social tools, front end frameworks and hardware.

Added bonus; you know what LEAN means, manage with KanBan, think in sprints, work in Scrums and don’t do anything unless it solves a problem and and you have a metric to validate the result against.

What’s your metric we hope you might ask? Community. Build our community and increase the engagement of all participants within it each and every day.

And oh yeah, you're ambitious, you want to be promoted within 1 year of taking this job, or even sooner!

About our Community
Our community is full of users, vendors, web designers, AV integrators and more.

You will be:

  • Working with designers to create and manage HTML content

  • Helping developers use our API’s and open source applications

  • Helping end users fix a glitch or work through small issues

  • Working with our vendors and partners to promote their products

  • Writing documentation and creating how to videos

  • Troubleshooting hardware problems

  • Doing anything else you can think of that can grow and engage our community

How Do We Work? We don’t really care if you want to work contract or be an employee, where you live in the world, or what you wear, just as long as you can give us your full-time commitment and are available to collaborate between 9am and 5pm, Toronto time.

No Meetings Yikes! 8 hours for collaboration every day? Sorry, not a meeting, we actually don’t like them, other than for social gatherings and tech shows, we just need some cross over time for Scrum discussions in our G+ Community and HipChat.

We’re Virtual We live in HipChat, GitHub, GetSatisfaction (for our Community), Intercom (for customer messaging), G+ Hangouts, GoToMeetings, Trello, a G+ Private Community and Google Docs.

Our people have the choice of working virtually from all corners of the world, or if in the vicinity they can take advantage of our offices at the oh so cool BrightLane (http://brightlane.ca/) in Toronto, and plexpod (http://plexpod.com/) in Lenexa, Kansas.

No Followers We want opinionated people – “I think we should do this” rather than “tell me what to do” – who are more than comfortable with everyone else having an opinion too!

No Assholes You like people, they like you, and everything you do is done with integrity and respect.

Continuous Learners We want continuous learners. You share more articles, tech finds, check this outs, than anyone you know. You spontaneously learn and explore, you find learning something new exciting, never scary.

What’s next? Send a link to your online resume to work@risevision.com and tell us all about yourself and why you would be great for this job!
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Shea, Official Rep

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Posted 3 years ago

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RV News

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I just want to say that you guys are amazing. Great platform and excellent support!!!
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Byron, Keener

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Thanks RV. I completely agree that my colleagues are amazing, but, there is always a but, I do think we have a lot of work to really make our platform great and our support excellent. I'd say we know what to do, how to work, are making good progress, but we aren't there yet. But boy are we excited about what we are doing! But thanks for being generous with the assessment! 

Cheers