clear cache to fix black screen?

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  • Updated 3 years ago
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I've got a black screen with mouse arrow instead of my presentation on Windows 7. I followed the instructions on the blog post about ending Chrome and Java processes, but I could not find the folder I was supposed to delete (AppDataLocalRVPlayerdataDefaultCache) It also did not come up doing a C:drive search.

Perhaps I don't have a cache problem anyway, but who knows? I have looked over my RiseVision settings carefully for the schedule in the presentation and in the Schedule itself, and it should be running. The preview shows my presentation OK. Help?
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Texas Hall

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Posted 3 years ago

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Robb, Official Rep

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Texas Hall,

First thing that comes to mind is there may be no Presentation scheduled to play at that time.

If you have a Presentation in a Schedule that is set to play from 8 am to 9:15 am, at 9:16, you're only going to see a black screen. I would recommend setting the Presentation in that Schedule and the Schedule itself to play Always in the duration. That way it is playing 24/7.

Another thing, that I want to mention because I have been stung by it before, is to check the time on the local machine. Make sure it matches us to the hours you are setting the Presentation to show for.

Let me know if that solves your issue!
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Blake Freeman, Official Rep

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Texas Hall,

I noticed two things about your setup.

Your display is currently running the Rise Player Chrome Application. This is no longer supported. Since you're using a Windows device, I recommend you update to our latest Rise Windows Player. Instructions for installation are here.
Your schedule ended on 2/26/2016 and is only scheduled to run 10:00AM - 5:30PM. Anytime a presentation is not scheduled to display, you will get a black screen. You should change your end date to some time in the future, or select "No end date". Please see the screenshot attached.