Classic Editor presentation blank

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  • Problem
  • Updated 4 months ago
Ever since last week and the log-in change when I open a Presentation in "Classic Editor" mode I just get a blank (white) screen. 
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Posted 4 months ago

  • 2
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Blake Freeman, Official Rep

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Hi there,

I opened up a few of your Presentations in the Classic Editor, and I'm seeing content. It's likely that your browser or network are blocking the content. Could you try clearing your browser cache, or trying from a different network?
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Teresa Cain

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I'm having the same issue.  I have checked to ensure we are not blocking content and I have cleared my cache, yet I still get a white screen when I click on Classic Editor.
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Blake Freeman, Official Rep

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Teresa,

Is it when you click on Classic Editor your Presentations are not appearing, or when you click on a Presentation the content is not appearing?
I've tried clearing my cache & cookies, used 3 different browsers (Chrome, Firefox, Explorer) and a different computer and I still get a white screen when I click on the button the says "Open in Classic Editor".
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Signage Service

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Same issue here, tried from a different network too.
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Darius - PRODO.us, Champion

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Can you also post a print screen? That would be helpful. Personally, I do not use Classic Editor anymore, but for unrelated issue I had to open it yesterday. Initially I was surprised to see a blank screen too, but then I noticed I also needed to log in again in order to see my content.
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Blake Freeman, Official Rep

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I'm confused and need clarification from someone experiencing the issue. What exactly is happening? When you click Classic Editor, are Presentations not appearing, or when you select a Presentation from the Classic Editor menu, is the Presentation Content not appearing? A screenshot would be great.
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Darius - PRODO.us, Champion

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Blake, this is what it looked like when I switched yesterday:



I needed to log in. After that it was all good. It is not a problem to me, and this can be something totally different from what the other two users are experiencing.
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Blake Freeman, Official Rep

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Clatsop, Teresa, Signage Service, is the above what you're experiencing?
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Teresa Cain

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The double sign in was my issue as well.  Is there something you can do so that we don't have to sign in twice.
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Signage Service

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Yes, Darius spotted what was right in front of my eyes...the requirement to sign in again when calling the classic editor.  I've successfully edited and published.  The requirement to provide my credentials for a second time was unexpected and caught me out.
(Edited)
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Darius - PRODO.us, Champion

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Nice ) How about some graphics in all that blank real estate?