Chromebox: rotation change after scheduled reboot

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
EDIT MARCH 19, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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Hello,

We have an issue with two HP CB1-014 Chromeboxes (Chrome OS 43.0.2357.81).

We have two separate presentations configured at 1080x1920 (portrait) and the Chromeboxes configured also at 1080x1920 (portrait) in Kiosk Mode.

Everything works fine until the Chromeboxes performed the scheduled reboot at 03:00 A.M. Then, the rotation change to landscape, apparently by itself.

The Chromeboxes are not enrolled.

Is there any command or setting we can set up to force the rotation to be portrait after reboot?
Do you know if this is a known issue?

Thank you for your help,

Sebastian
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Posted 3 years ago

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Sam Moore

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We found that changing the rotation via the keyboard shortcut (Ctrl + Shift + Refresh/F3) did not persist after the next reboot.  However, we found changing rotation via the settings/control panel did persist.
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Leigh Bateman

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This is  bug in Chrome 43 slated for fixing in 44  https://code.google.com/p/chromium/issues/detail?id=498895#c5

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Blake Freeman, Official Rep

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We're sorry about the trouble, we know how frustrating a problem like this can be. Instead of waiting for Google to fix the issue with Chrome OS, we've implemented a solution of our own. Check out the new Displays App. Within this app, if you select a Chrome OS display, you'll be able to change the screen rotation independent of any Chrome OS settings. This setting is persistent through reboots and power failures.

The Displays App is not yet in a release state. Some functions, such as Reboot Player have not yet been added, but you can feel free to use the rotation function as an immediate solution to the issue logged with Google.

Please let us know your thoughts and experiences on this feature once you get to test it out.
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Matthew Schornstein

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Blake,
The rotation option in the updated Displays listing worked great until reboot (Reboot Computer from the current Displays app).  Upon reboot from the, the RisePlayer app launched in landscape mode, then rotated after or just as the content began playing.  This resulted in the player window being 'squished'.  A 'Restart Player' command from the current Displays page restarted the content in the mis-shaped window.  An additional reboot resulted in the same behavior.



---
EDIT
Now after a hard power off and back on, the rotation has stayed correctly, and the content is displaying as it should.
(Edited)
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Matthew,

As I mentioned, the Displays App is still a work in progress. I'll see if we can recreate this locally. If so we'll thet this over to the developer to make sure the Reboot Computer and Restart Player options in the Display App work as intended.
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Matthew Schornstein

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The rotation worked great!  And I used the restart and reboot commands from the current (not this preview version).
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Ben Davis

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I came in this morning and our chromebox display was rotated also. The Displays App fixes the problem and it persists between player restarts. But if the chromebox is powered off and on, then the display looks like the picture where the bottom half is cut off. I have to login and manually set the display orientation in Chrome, then it's OK after that. 
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Arbi Dridi

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I had the exact same behavior in my Asus Chromebox too. Now it's working like a charm. Looking forward to see all the apps rolled out to the new design I saw in Displays. Thanks!
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Arbi Dridi

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I'm taking it back, actually. I let the presentation run overnight and when I woke up in the morning, I found the display all white. I looked at the display information in the RV app and found it to have been blocked at the exact time of the restart for a reason that I ignore. I performed a hard reboot and the presentation is now half-showing at the upper part of the screen (exactly like Matthew-s screenshot above). I have restarted the RV player and the Chromebox over and over but that didn't help. The RV players starts in landscape mode and then rotates by 90 degrees with only half of the presentation displayed. One interesting thing is that if I look at the display resolution in RV, I find it 1920x1080 which is a landscape resolution (vs 1080x1920). 
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Matthew Schornstein

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Hi Arbi,
When I was fixing the rotation on our 8+ displays yesterday, I noticed I had to make sure that the correct rotation was set in both ChromeOS and the preview Displays App Blake liked above.  If I performed only one of those, upon reboot or player start, it would result in the odd behavior.

I only had one screen not survive the scheduled reboot overnight.  That screen, though, is mirroring two displays, and was switched to the Beta channel yesterday as well (rest are on stable).  So I have some more troubleshooting and testing to do there.
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Arbi Dridi

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I have made sure the correct rotation is set in both ChromeOS and the Displays app, actually. I only have one screen and I'm not running on the Beta channel. 
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Arbi,

Sorry to hear that. Can you please give me the following information?
  • Make and model of your Chrome OS device
  • Link to preview your presentation
  • Do you have a scheduled reboot set up?
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Arbi Dridi

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Here you go: 
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Arbi,

Thanks for the information. We have a slight backlog of things to test, but I'll get this on the list to see if we can replicate. I'll get back to you with any information we get.
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Arbi Dridi

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This reply was created from a merged topic originally titled Rise Player keeps starting in landscape orientation.

I have set up Rise Player as a Kiosk app in my Asus Chromebox. I have changed the display settings to be in portrait mode inside the Chrome OS even before installing RV. I'm able to navigate in the OS in portrait mode without issues. Whenever I restart my Chromebox, RV start in portrait mode and then changes to landspace. I have to press CTRL+ALT+F3 to rotate it by 90 degrees. Then, whenever I publish a change to my presentation, it switches back to landspace.
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Engineered Glass IT

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I'm having this same issue on all the boxes that I changed over to the chrome OS beta. (We switched to beta after having crashing issues). They worked over the weekend but on tuesday (yesterday) the riseplayer keeps switching to landscape mode over and over. 

HP Chromebox J5N49UT
Running RisePlayerPackagedApp 1.24.32 and Chrome 44.0.2403.44

Just saw the post about the new risevision display app where you can switch to portriat. THANK YOU! This is my new favorite feature. 
(Edited)
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Arbi Dridi

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EG, can you please check the resolution of your screens in the RV app? Is it still B x A where B < A or did it go back to A x B. (In my case A=1920 and B=1080)?
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Engineered Glass IT

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the resolution shows 1920x1080 in the risevision app .. The issue i'm having now... because risevision is allowing the app to set the proper orientation but when the boxes boot up the wrong way, the presentation page doesn't flip, so it shows up distored (half the screen). 
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Arbi Dridi

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The fact that the resolution shows 1920x1080 might indicate where the issue is. If the screen is setup on Portrait mode, its resolution should persist as 1080x1920. 
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Sam Moore

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We are experiencing all the same issues as described and have taken our portrait/chrome displays offline.  We have 3 dead public-facing screens due to this issue.

This appears to have been introduced in Rise 16JUN.  

We were experiencing the orientation issues last week that were reverting back to landscape on reboot, but changing the setting in Chrome OS's settings (not keyboard shortcut) solved the issue of reverting on reboot.
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Thanks for the input all.

We have an issue logged for this here. A developer will be looking at this as soon as possible. It does appear that if you manually change the rotation in ChromeOS, then also change the rotation at displays.risevision.com, the rotation works as intended.
(Edited)
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Sam Moore

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http://display.risevision.com/ yields: "Welcome to Synthesis Managed WordPress Hosting"  

Looks like http://displays.risevision.com/ is correct.
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Sorry about that Sam, I've corrected it. Have you tried setting the screen rotation through the Displays App?
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Sam Moore

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I have, but we're still having content cut off.
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Sam, did you change your Chrome OS settings to portrait mode, along with setting portrait mode in the displays app? Can you tell me the resolution of your presentation?
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Sam Moore

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Display setting in Chrome OS is at 90 degrees, showing 1080x1920, and persists on reboot.

Presentation is 1080x1920 (width x height).
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An small update on this, all.

We were able to replicate this issue, and we have logged a bug for our developers on it. In the meantime, if you change your Chrome OS Display settings to 90°, and on displays.risevision.com change the rotation to Portrait, you will see a solution to your problem.

This is not exactly an elegant solution for the time being, but we have seen success locally.
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Sam Moore

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This is working for us and is currently persistent on reboot.  Thanks, Blake.
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Arbi Dridi

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I have tested this out. The RV player runs for a period of time and then restarts for some reason. The OS display then goes back to landscape mode. I can see this by pressing CTRL+ALT+S while the RV player is loading, I see my login screen as a landscape desktop. I press CTRL+SHIFT+F3 to rotate it by 90 degrees and restart my Chromebox. The RV players runs correctly for a period of time and restarts again and we're in the same loop. Is there a way to understand why the RV players restarts? 
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Arbi,

There was an issue introduced in Chrome OS version 43 logged here that is causing reboots of kiosk applications. This can be resolved by switching to the Beta channel.
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Scott Barnes

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Hello, I'm running Licensed Chromeboxes (Kiosked) and will need to rotate the screen 270 on each job. Shift CTLR F3 works but If there is a reboot the screens will revert to being unside down.  Can i run some sort of script or command to lock 270 in??
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Scott,

You should be able to set the rotation at displays.risevision.com on the display in question. Can you try that and let me know if it works out?