Chromebox intermittently shutting down

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  • Problem
  • Updated 1 year ago
  • Not a Problem
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I have several Chromeboxes running rise-vision in kiosk mode. Intermittently (I have not been able to divine a pattern yet) the boxes shut down. I suspect that this is due to an issue with network connection as I booted one up without a network connection and it shut itself back down.

They shut down as all I have to do is hit the power button and they come back up and are working fine.  I know that there is not an issue with the network connection as other devices connected to the same switch have no failure.

Google has no idea, I am unsure if this issue is with Risevision or with chromebox?

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James W

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Posted 4 years ago

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Blake Freeman, Official Rep

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James,

Rise Vision should not be shutting down your chromebox at all. Are you on a power schedule of any sort?
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James W

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It should not be, the problem is I inherited this system and I cannot get these chromeboxes out of kiosk mode to check it out. I have 7 that all shut down about the same time when they shut down. There seems to be no constant pattern (last time it was 2 weeks, time before it was 5 days)
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Blake Freeman, Official Rep

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James,

Have you tried attaching a keyboard and pressing ctrl+alt+s while the kiosk app is loading? This works on my Asus Chromebox. If not, you may need to wipe these devices to get a fresh start.
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James W

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I have tried ctrl + alt + s, ctrl + alt + k, ctrl + alt + n, ctrl + alt + q, ctrl + alt + x, alt  + F4 ..... none of them seem to  close the kiosk.


I hesitate to wipe them because I do not know how everything was setup, and I wild have to re-establish the same configurations blind.

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Blake Freeman, Official Rep

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James,

Have you done ctrl+alt+s while booting? To my knowledge, there is no command to close kiosk mode, you need to interrupt it while it's starting.
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James W

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ctrl+alt+N while booting got me to a login prompt, I am seeing now if I can break into the box to get more data as I do not have that password.  ctrl+alt+s did nothing even during boot.
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James W

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Further research has found that it looks like we are getting blocked, for some reason through risevisions system.
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Blake Freeman, Official Rep

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James,

A display block would not cause your Chromebox to shut down. It will just display a message saying "This display has been blocked", see the blocking documentation here. I am also not seeing any of your displays as currently blocked. The last blocks I see on several of your displays are from 4/1/15, when we had a system updated that was quickly fixed.
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James W

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When they loose connection through the network they shut down. Last connection failure was on 4/10.

When I remove Ethernet it tries to load Kiosk and when it cannot it shuts down.

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Blake Freeman, Official Rep

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James,

I am not seeing this behavior. When booting without a network connection on my Asus Chromebox, the Rise Vision Chrome App Player loading screen comes up, the leading spinner runs, and "Waiting for network connection" appears.

This is likely something you will have to bring up to the manufacturer of your Chromebox.
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James W

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I have contact out with ASUS to see if I can find anything from their behalf.
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Clefhanger

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James,

I realize this post is two years old, but I have begun having this same issue. We are running HP Chromeboxes. It is intermittent, like yours. I'll randomly walk by the screen and the display will say no signal and it is because the Chromebox had spontaneously powered off. Did you reach/find any resolution?

Thank you,
Les