Chromebox displays went down this morning

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Four out of 8 of my Chromebox display boxes went down this morning. I can't seem to figure out why. The normal behavior when they lose power is that they come back on, I have tested this several times and it works fine. The only way I can imagine that they would shut down is if they somehow received a shutdown command or shut down themselves. The boxes are in two different buildings, so I don't think it's power related. Any wild ideas are appreciated.

I got notifications that one went down, then I got a notification that 3 went down at the same time. When I went out to physically look at them, they were turned off, and I had to actually press the power button.

Has anyone experienced this happening? I'm getting nervous, because I'm about to deploy 80 displays, and they won't be easily accessible to press the power button on. 
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Engineered Glass IT

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Posted 4 years ago

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Blake Freeman, Official Rep

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Good afternoon,

This definitely isn't normal. We have several chromeboxes running Rise Vision, and I can't say that any of them went offline this morning.

Is it possible that someone shut them down?
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Engineered Glass IT

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It's not really possible, unless it was done over the network somehow. two of them were out of reach of anyone (you would need a sizor lift to reach them), and the power cable going to them is plugged in up high. The other two are reachable, but I highly doubt they were powered off manually, based on their location. 

Plus 3 went down in a building and 1 went down at roughly the same time in a completely different building. 
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Engineered Glass IT

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Either way, it's good to know that it doesn't happen normally... I should probably also say they've all been running for a few months with no issues. 
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Blake Freeman, Official Rep

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This really sounds like it could have been a sustained power outage. Very strange, I haven't seen this reported anywhere else. You may check with Asus (or your chromebox manufacturer) on this topic.

For what it's worth, my experience with Chromeboxes running Rise Vision has been stellar.
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Engineered Glass IT

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All of the chrome boxes that didn't shut down the first time, shut down today sometime between 2pm and 3pm EST. 

One of them was a test one setup on my desk... Is there any way to pull log files off a chromebox?
(Edited)
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Blake Freeman, Official Rep

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This is definitely not normal and is something you should contact your chromebox manufacturer about. The Rise Vision player would not cause this sort of activity. I would look into ruling out brief power outages and surges by running one unit on a UPS as a test.
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Eric Giesbrecht

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We're running 11 Asus Chromeboxes, and have also noticed this behavior recently. On March 18th, all 11 Chromeboxes were found to be powered down, and had to be manually powered on. RVA indicates last contact within 30 minutes of each other.

On March 24th, 7 Chromeboxes were powered off, again within 30 minutes of each other.

Previously they had been running great for months.