Chrome Player not showing proper content

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Hi,
I am hoping for some help.

I am on a Mac running Mavericks and have downloaded the Chrome Player. When the player first opens, it asks for either of the two ID's. On separate occasions, I have tried to enter in both ID's. Neither ID actually launches my presentation. I'm assuming that I am missing a setting or a schedule or something. 
I'm stuck. Do you need any other information to help troubleshoot?

Thanks for the help!
Chris
Photo of cvipond@d70schools.org

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Chris,

Just to confirm, are you inputting the display ID from the Display tab in the Rise Vision web application? It should be a 12 character alphanumeric ID.
(Edited)
Blake, thanks for the response...
I've highlighted the Display ID that I am using in the image below.  Is this correct?



Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Chris,

Before we move on, can you check that your version of chrome is up to date?

I'm trying to recreate this situation locally. It looks like this display ID is linked to a display already. Could you try adding another display to your account, and then adding that display to your schedule? You'll then input that Display ID to chrome app player.
(Edited)
Chrome seems to be up to date.
With the new display ID (YZ42VRGJ4JGA) I have the same problem.  It seems to be displaying an old background image that I had at one time. Just a static image instead of the actual presentation that I have.

 
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Chris,

Can you go into the specific presentation and double check that your saved changes have been published? If you look at the bar at the top right, the presentation should say either Revised or Published. If it says revised, you will need to click that icon and publish your presentation.

http://www.screencast.com/t/0bjJqv5jPmZ
Blake,
Thanks for the help!  That did it!  I knew it was going to be something simple, I just didn't realize it was going to be that simple!
Thanks!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Not a problem Chris. Glad we were able to help!