Chrome OS Support for Managed Chrome Devices

  • 2
  • Announcement
  • Updated 3 years ago
  • (Edited)
Hello Community,

Given the issues that we have all had over the last few weeks with Chrome updates inadvertently shutting down non-managed Chrome OS devices we no longer feel that using non-managed Chrome OS for digital signage is a wise move.

Moving forward we are recommending managed Chrome OS because it will restart if something goes wrong, and we further recommend setting the Chrome version at 1 or 2 behind the current release to ensure that your content is never inadvertently impacted by an update, like version 43 that we all just went through.

To learn more about how to use managed Chrome OS and setting up organizational units to govern them check out our updated documentation.

Please stay away from Chrome Version 43. Version 43 contains a bug that was never fixed by Google, you can read about it here.


As always, any questions or suggestions please be sure to post here. Thanks!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb

Posted 3 years ago

  • 2
Photo of DtheGreek

DtheGreek

  • 996 Points 500 badge 2x thumb
Is there consideration to updating the native player and would that even solve this issue?
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Dmitri,

Native player will not run on Chrome OS devices. Only Applications and Extensions installed through the Chrome Web Store can be utilized on Chrome OS.
Photo of DtheGreek

DtheGreek

  • 996 Points 500 badge 2x thumb
Ok how about Windows devices?  Do we need to replace those with Chrome managed devices?  
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Dmitri,

This thread only applies to Chrome OS devices.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Hi, I must ask to clarify this one for me because I am quite confused. Is this a license for a device or a licensed software (https://www.google.com/intl/en_us/chrome/business/devices/features-management-console.html) to manage official chrome devices.
Photo of Justin

Justin, Employee

  • 2,526 Points 2k badge 2x thumb
Darius,

Have a look at this post: https://support.google.com/chrome/a/answer/1289314?hl=en

If you already purchased the devices, you can contact Google for pricing options.

Justin
Photo of Engineered Glass IT

Engineered Glass IT

  • 686 Points 500 badge 2x thumb
Do you realize this adds like $150 to the cost of the devices? At this point the chromeboxes aren't really a viable option price wise (other options are more reliable and or less expensive.) This effectively doubles the cost of the chromebox solution. 
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Engineered,

Unfortunately, this is the only way we can continue to support Chromeboxes in the field. There are too many uncontrollable variables in play with Chrome OS devices when it comes to software updates, as you've no doubt seen in the past several weeks.
Photo of Engineered Glass IT

Engineered Glass IT

  • 686 Points 500 badge 2x thumb
Yeah, I'm just glad I didn't go ahead with my current project and purchase 80 of them (I only have about 10 right now). I do have one normal windows PC setup that automatically starts when it loses power, and has never gone down in over a year. It's unfortunate that the Chromebox solution doesn't work consistently, because when it works, it works so well. Even my chromeboxes in the beta channel are breaking right now. 
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
I'm making a point to bump this thread. Please do not use version 43.* on your managed chrome devices.