Chrome OS or Windows Player MP4 Videos white area no video

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Videos wont play, are playing fine on older boxes we have, this is a Chrome OS dell, also tried on win7 64 bit with latest rise vision app and seems to be the same issue
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David Schettler

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Hi David,

It looks like you're using the Cenique Video Gadget in your presentations. Can you change that to the Video Widget from the Rise Store and give it another try?
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Jason Grau

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That fixed it, thanks.  Now we have the problem of having 6 cenique devices and 1 chrome...
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Blake Freeman, Official Rep

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Jason,

If I may suggest something, you could probably just make a copy of that presentation, and replace the Cenique Gadget with the Video Widget. The presentation with the Cenique Gadgets can be scheduled to go to the Cenique players, and you can create a new schedule for the Video Widget to go to the ChromeOS player. Just a thought!