Chrome Extension - Chromebox going to sleep any ideas

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  • Updated 3 years ago
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  • (Edited)
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===================================================================================================================================================== Anyone running a chromebox with the RV ext.  Works great but I've noticed that it going to sleep on me.  Any ideas - notice there is an ext called keep awake but not sure I can run this with the RV ext
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Steven Sousa

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Posted 3 years ago

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Darius - PRODO.us, Champion

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Our Chromeboxes do not do that. Perhaps you should check setup spec. from Rise Vision. I think I remember someone having the same with shut off monitors for the night, but I am not sure now.
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Steven Sousa

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Do you use the extension or the RV manage system
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Blake Freeman, Official Rep

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Steven,

There is no "RV Managed System" for ChromeOS. There are three ways to run the player, one is officially supported, the other two are not.

The officially supported way to run Rise Player in ChromeOS, is on a Google Managed Device utilizing Rise Player as a kiosk app. You can also set up your Chromebox as a non-managed kiosk device, which is not supported or recommended. The third option, and probably the least used, is booting into ChromeOS and opening the Rise Player extension. This is not recommended for a variety of reason.

If you are not using Google Device Management, perhaps someone from our community can assist you.
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rob rutherford

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We run chromeboxes at multiple location using the Google Device Management services and for some reason some devices work great while other are randomly going to sleep not sure why either?
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Blake Freeman, Official Rep

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rob,

All of your devices are using Google Device Management? Are any of the displays (monitors) set on a power schedule that turns the display off at a certain time? If so, since the Chromebox can't discover an output, it could be going to sleep.
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rob rutherford

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All the devices are using Google Device Management. I have two units on a tv power schedule at our main office and they work perfect but others that are not that are out in the field just randomly go to sleep.
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Steven Sousa

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Thanks Blake -  So what is the Chrome RV extension used for.  I have a chromebox can you lead me to how I can make this a managed device.  Thanks
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Blake Freeman, Official Rep

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Steven,

The extension is what runs in Kiosk mode. You can also open it while logged into the OS, but it isn't preferred.

You can find out more about purchasing a management lisence for your device at https://support.google.com/chrome/a/answer/1289314?hl=en
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Steven Sousa

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This has seemed to solve it - Install this Chrome extension – Caffeine after your clone/fork it from Github.

https://greenido.wordpress.com/2012/12/30/how-to-prevent-your-chromebook-from-going-to-sleep/
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rob rutherford

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Does this actually work those for google managed devices?