Chrome Device Management Dashboard: Active times & System Health Monitoring Inconsistencies along with intermittent chromebox crashes

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  • Updated 3 years ago
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I'm having some issues using the Chrome Device Management console to monitor the status of my asus chromeboxes. They have been having issues lately with intermittent crashes/disconnects from the network (I have also opened a ticket with google support on this matter). The only changes is updated the version restriction to 47.*. as per the instructions (https://help.risevision.com/user/create-a-display). I am currently running Riseplayer version: 15.11.20.7944.

The issues I am having beyond intermittent crashing is inconsistent reporting of the Active Times under the management console. The displays seem to be up for at max 15 minutes at a time

I also have device monitoring setup within the management console to email me when the devices lose connection with googles servers. I have been receiving emails ever 10-15 minutes (perhaps tied to the active times of the devices).

I am wondering if I first I am using the correctly version of chrome for the riseplayer I have installed and second if anyone else using a managed platform is experiencing the inconsistent active times.

Thanks!
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Graeme

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Graeme,

I can't say we've seen or heard of any other users having this problem, but users, please feel free to chime in if this is the case. I can confirm that you're using the correct version of Rise Player as well as Chrome. Can you tell me is this a wired or wireless connection? It really sounds like this may be a network issue, but could be something else.

Do you actually see a crash on the display, or is it only being reported by the monitoring software?
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Graeme

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Thanks for the quick response! We are on a wireless connection with the devices - initially I was thinking it was a network issue as well but looking through the logs I can't seem to pinpoint the reason. I suppose I could try hardwiring one or two of the devices and see if there is any change within the management console. 

I am seeing the crash occasionally (probably about once per day/every couple of days) on the screen and having to either physically or remotely reboot the device but it is not consistent at all with what the monitoring emails/health status are reporting.

Hopefully googles support team will be able to shed some light - I'll let you know what they find out.
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Robert Schoneman, Champion

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Graeme, 

What is the nature of your "crashes"? Errors on the screen? Content locks up? 

As to the rest of your query I'll put the following out there:
  • Turn off the device status notifications. They don't work correctly and Google will tell you as much. They're working on it but don't hold your breath. I think they're really intended for devices that are NOT in Single App Kiosk mode.
  • The "Active Time" is based on interactive user input. All of our Managed Chrome Devices show what you're seeing. Google has confirmed that's normal as there's no user input even though the device is active. 
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Wendi Borden, Champion

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Yep, I see the same thing here. My device has all 5 or 10 minute "Active Times" with one 16 min.
I turned off notifications within a day or two, as I got them constantly.
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Graeme

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Thanks Robert/Wendi - makes me feel a little better knowing that my devices aren't disconnecting every 5 minutes. Would the rise vision displays app be the better place to monitor the status of my devices? In the past I have noticed that the green/red icons don't always indicate whether the device is online/offline (some times displays shows green when in fact has crashed/been taken office.

Most of these devices are managed remotely using CDM. The error is the little chrome dinosaur that appears when chrome crashes. By resetting the device - remotely it clears the error. I can't seem to replicate the issue or figure out what could be causing chrome to crash. I removed the video gadget in the test presentation today in hopes that it could be the reason why...

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Robert Schoneman, Champion

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We tend to use the Rise Vision Displays panel to keep track of the devices. If they show offline in Rise Vision then we'll check the Google Admin panel and see what's up. The Red/Green status in the Google Admin panel isn't always correct. 

The Chrome dinosaur is probably driven by your content. You may want to open a new thread and share some of your presentations with us so the community can take a look at them and see what's going on there. 
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Darius - PRODO.us, Champion

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Right, that all 'active time' thing, it drove me nuts in a day, so I turned off the notifications. I simply go and check the status manually every morning. i do not even look at the 'heart' color as it also may be inaccurate. Look for the time posted, when it was active the last time. If it is close to your current time, then you are golden (not the case with windows devices - those can be way off).
And just like Robert & Wendi said, have 'em wired if possible.
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Blake Freeman, Official Rep

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Graeme,

Sounds like the consensus from our expert Chrome OS users is to disable those Chrome Management monitoring emails :)

I'm curious about the player crashing, though. What kind of content are you displaying? Even better, could you provide a link to a presentation preview that you've witnessed crashing?