Chrome App vs Native App Confusion

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As a new Rise user, the two things I have identified as necessary for me to deploy are:

1. A watchdog app that will restart the player if it crashes.
2. If it is using Chrome to display content, I need to prevent Chrome from auto-updating. (Is the native app using Chrome?)

With this in mind, I have a couple of questions regarding the Native Windows App vs the Chrome App. My hardware is running Windows 7 Pro 64 bit.

I was initially under the impression that the Chrome App was the only version that would span multiple screens. I have tested the Chrome App and was successful in spanning 3 screens from one computer. Then I read this post, and at the bottom it states, "If your video card does support seeing all 6 monitors as 1 display, then the Rise Vision Native Player will certainly work for you."

I uninstalled the Chrome App, and installed the native player, but I can't seem to get it to span a second screen. Should it be able to? I would rather use the Native App because it has a built in watchdog application that will restart the player if it crashes.

This leads me to my second question. After installing the Native App, it appears to run in Chrome as well. Am I correct about this?

Help with any of this is greatly appreciated, including input on how to disable Chrome auto-updates and any recommended watchdog apps.
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Crystal Bridges

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Posted 3 years ago

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Robert Schoneman, Champion

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You are correct about the screen spanning with regards to Native Player vs. Chrome App. The Native Player has a setting in it that, if I'm not mistaken, tells the player to always start and run only on screen 0. This is to prevent it from inadvertently starting on the wrong display output. ChromeOS natively spans displays so the player does. The risk there is if the player starts up one day and a display is disconnected or dead then they'll be in the wrong order. What's worse, if you replace a display with a new one and the EDID table is different they'll come up in yet again another order. No bueno! 

Here's a thread with more information: https://community.risevision.com/rise_vision_inc/topics/multiple-monitors-players-amd-eyefinity-or-o...

If you do some searching around on these forums you'll see me blather on at length about display wall controllers. They're the most reliable solution and are platform agnostic.

User RPTDigital Signage has gone down your path many times before and can help there too. 
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Robb, Official Rep

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Hi Crystal,

If Chrome crashes for any reason with the Native Player, as long as the java processes continue to run on the machine, Chrome will restart after 2 - 3 minutes of being down. The java processes that are running are the Rise Player and Rise Cache programs running.

The Chrome Version does not upgrade with new releases of Chrome on the Native Player, but you are correct in that it is indeed using Chrome. We currently have this version set at 47.0.2526.80. If we do release a new version of Chrome after extensive testing, this will automatically update on your Display.

Robert's information is correct above, so I hope that takes care of your multiple monitor question.

Did you have any additional questions?
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Crystal Bridges

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No. I just need to further research my options for screen spanning.

Thanks to both of you for your responses.